Care Expert - France 🇫🇷

Alan SAS

Job Overview

Location

Anywhere in France

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for Alan members, transforming complex healthcare inquiries into clear, compassionate, and timely support across email, chat, and phone (call-back only).
• Act as a trusted guide for members navigating the French healthcare system, providing accurate information on coverage, procedures, claims, and preventive care options.
• Deliver personalized solutions that improve member outcomes and foster long-term trust in Alan’s prevention-first healthcare model.
• Collaborate with B2B partners to understand their corporate health insurance needs and tailor responses to align with their employees’ expectations and benefits structure.
• Dedicate 80% of time to direct member support, ensuring high-quality, empathetic interactions that reflect Alan’s commitment to human-centered care.
• Contribute 20% of time to leading innovative Care projects that enhance member experience, team efficiency, or system design based on your expertise and passions.
• Identify operational inefficiencies in member support workflows and propose data-informed improvements to drive process excellence.
• Lead end-to-end implementation of Care initiatives such as member empowerment programs, team structure optimizations, or cross-functional product enhancements.
• Mentor and inspire fellow Care team members by sharing best practices, fostering collaboration, and building high-performing project teams.
• Participate in cross-community innovation efforts by collaborating with Product, Engineering, and Design teams to shape future features based on real member feedback.
• Contribute to talent acquisition efforts by helping attract, assess, and onboard top-tier Care Experts who embody Alan’s values.
• Maintain deep familiarity with Alan’s integrated insurance, prevention, and care platform to ensure consistent, accurate, and holistic member guidance.
• Embrace digital tools and technology to streamline support processes while maintaining a human, empathetic touch in every interaction.
• Operate with autonomy and initiative, turning observations into actionable improvements without waiting for direction.
• Thrive in a remote-first environment while actively participating in virtual team collaboration, knowledge sharing, and cultural rituals.
• Uphold Alan’s leadership principles by demonstrating curiosity, humility, and impact in every member interaction and project.

🎯 Requirements

• Full working proficiency in both French and English (written and spoken)
• Proven ability to provide empathetic, high-quality customer support in complex service environments
• Comfort and confidence using digital tools and platforms for remote communication and case management
• Strong initiative and ability to lead projects independently while collaborating across teams
• Legal eligibility to work in France
• Natural empathy, calm presence, and ability to de-escalate sensitive healthcare situations

🏖️ Benefits

• Competitive salary within Alan’s A1-B1 salary grid with transparent equity structure
• Remote work flexibility with opportunities for in-person collaboration
• Stimulating, values-driven culture rooted in innovation and human-centered care
• Opportunities to lead impactful Care projects and shape the future of healthcare support

Skills & Technologies

Swift

Remote

Degree Required

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Alan SAS

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About Alan SAS

Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).

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