Carrier Provisioning Representative

Birch Finance Inc.

Job Overview

Location

USA - Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Carrier Provisioning Representative at Birch Finance Inc. plays a critical role in ensuring seamless delivery of telecommunications services by managing the end-to-end provisioning lifecycle for Access, Local Number Portability (LNP), and Toll-Free services. This role is essential to maintaining service reliability, customer satisfaction, and operational efficiency across a complex, multi-carrier environment.
• Day-to-day responsibilities include processing and managing orders for LNP (port-in and port-out), Toll-Free (TF/YF) provisioning and routing updates, and Access services such as Ethernet, DIA, and Broadband; submitting accurate orders to carriers and vendors with complete required information; owning the full order lifecycle from submission through completion, including tracking progress, monitoring milestones, and ensuring adherence to committed due dates; performing or supporting service validation via test calls, turn-up confirmation, and routing validation; maintaining accurate and timely updates in OSS and tracking tools; proactively following up with carriers and vendors to drive order progress and resolve delays; coordinating across multiple carriers for porting, circuit delivery, and toll-free routing; identifying risks, delays, or discrepancies that may impact service delivery and escalating issues appropriately; providing clear, concise status updates to internal teams supporting customer communication; partnering with cross-functional teams such as Service Delivery, Engineering, and Support to ensure successful delivery; and responding to inquiries within team queues or shared mailboxes in a timely manner.
• Birch Finance Inc. operates as part of Fusion Connect, a company dedicated to building careers that empower, inspire, and grow with employees. The organization values collaboration, forward-thinking teamwork, and employee voice, fostering an environment where individuals can make a tangible impact on the future of connectivity. The Carrier Provisioning Representative role sits at the heart of service delivery, enabling reliable telecommunications infrastructure for customers across the United States.
• In this role, the individual will develop deep expertise in telecommunications provisioning processes, gain hands-on experience with multiple carrier systems and vendor portals, strengthen cross-functional collaboration skills, and enhance problem-solving and issue-resolution capabilities in a fast-paced, detail-oriented environment. Success in this position can lead to advancement into senior provisioning roles, team lead positions, or broader operations and service delivery leadership within the company.

🎯 Requirements

• Bachelor’s degree preferred.
• Three (3) or more years of experience in telecommunications provisioning, service delivery, or related operations.
• Experience in one or more of the following: Access/circuit provisioning (Ethernet, DIA, Broadband), LNP/porting processes, Toll-Free (TF/YF) routing and provisioning.
• Experience working with multiple carriers and vendor portals.
• Excellent attention to detail with the ability to manage multiple complex orders simultaneously.
• Strong problem-solving skills with a proactive, solutions-oriented mindset.
• Clear and professional written and verbal communication skills.

🏖️ Benefits

• Opportunity to work remotely from anywhere in the USA.
• Career growth and development within a company that values employee voice and long-term progression.
• Exposure to complex telecommunications systems and multi-carrier coordination, building specialized industry expertise.
• Collaborative, forward-thinking team culture focused on empowerment and innovation.
• Meaningful impact on service delivery and customer connectivity outcomes.

Skills & Technologies

Remote

Degree Required

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Birch Finance Inc.

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About Birch Finance Inc.

Birch Finance is a financial technology company that analyzes credit-card spending to recommend the best cards for maximizing rewards and benefits. Its mobile app and web platform connect securely to users’ accounts, track purchases across categories, and use machine-learning models to suggest personalized upgrades or new cards. The service aims to help consumers earn more cash-back, points, and travel perks while avoiding annual fees that outweigh rewards. Birch partners with card issuers for affiliate revenue but presents offers transparently, prioritizing user savings. Founded in 2015 and headquartered in San Francisco, the company serves U.S. cardholders nationwide.

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