Case Manager

Vynca

Job Overview

Location

Remote - United States

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the central point of contact for clients with complex health and social needs, coordinating care across physicians, specialists, pharmacists, social service providers, and family caregivers to ensure aligned and responsive services.
• Assess client needs across physical health, mental health, substance use disorder (SUD), oral health, palliative care, memory care, trauma-informed care, social supports, and housing stability.
• Develop, oversee, and update individualized client care plans and SMART goals based on clinical assessments and client priorities.
• Connect clients to community-based services and supports, including housing assistance, transportation (e.g., ACCESS), food security programs, and behavioral health resources.
• Advocate on behalf of clients with healthcare providers, including primary care physicians and specialists, to remove barriers to care and optimize service access.
• Deliver services in the client’s preferred setting—office-based, telehealth, or field-based—to maximize accessibility and engagement.
• Utilize evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles in all client interactions.
• Conduct proactive outreach and engagement activities to facilitate linkage to the Enhanced Care Management (ECM) program and document all activities in the Client Relationship Management (CRM) system.
• Monitor and evaluate client progress toward goals, adjusting care plans as needed to promote wellness, recovery, independence, and resilience.
• Provide mental health promotion and education to clients and their support networks.
• Complete all required documentation, including outcome measures, within established timeframes and maintain accurate, up-to-date records in the Electronic Medical Record (EMR) and other business systems.
• Prepare and submit monthly program compliance reports to ensure adherence to regulatory and funding requirements.
• Attend all mandatory training sessions and stay current on best practices in care management and social determinants of health.
• Maintain a clean driving record, valid driver’s license, and reliable transportation to support field-based service delivery as needed.
• Work Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific Time, with flexibility for occasional evenings or weekends to meet client needs.
• Communicate clearly and effectively in both oral and written formats with clients, families, providers, and internal teams.
• Demonstrate strong interpersonal skills and cultural competence when working with vulnerable and diverse populations.
• Utilize Google Workspace, MS Office, and internet-based tools to manage caseloads, documentation, and reporting.

🎯 Requirements

• 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations
• Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time with flexibility for potential evenings and weekends
• Clean driving record, valid driver's license, and reliable transportation
• Working knowledge of government and community resources related to social determinants of health
• Excellent oral and written communication skills
• General computer skills and working knowledge of Google Workspace and MS Office

🏖️ Benefits

• Remote work arrangement with flexibility to serve clients in their preferred setting
• Opportunity to make a profound daily impact on individuals with complex health and social needs
• Employment with an organization committed to core values of Excellence, Compassion, Curiosity, and Integrity
• Participation in mandatory training and professional development programs

Skills & Technologies

Remote

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About Vynca

VyncaCare is a healthcare services and technology company focused on serious illness management. They work with healthcare providers, health plans, and risk-bearing organizations to deliver palliative care, advance care planning, care coordination, symptom management, and supportive care services. Their model combines virtual and in-person care, with interdisciplinary teams who help patients and families facing complex, chronic, or life-limiting illnesses. They aim to improve quality of life, reduce unnecessary hospital visits, and make serious illness care more accessible, especially at home.

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