Case Manager

Vynca

Job Overview

Location

Los Angeles County, CA

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for clients with complex health and social needs, coordinating care across doctors, specialists, pharmacists, social services, and community providers to ensure aligned treatment plans
• Assess client needs across physical health, mental health, substance use disorders (SUD), oral health, palliative care, memory care, trauma-informed care, housing, and social supports
• Develop, oversee, and update individualized client care plans and SMART goals based on evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Deliver services where clients reside, seek care, or find access most feasible—including office-based, telehealth, or field-based settings—with up to 5 days per week of in-field travel throughout Los Angeles County
• Connect clients to essential social services and community-based supports such as food assistance, transportation (e.g., ACCESS), housing resources, and behavioral health programs
• Advocate directly with healthcare professionals—including primary care providers—to secure timely access to services, remove barriers to care, and ensure continuity of treatment
• Conduct outreach and engagement activities to link eligible individuals to the Enhanced Care Management (ECM) program and document all activities in the Client Relationship Management (CRM) system
• Monitor and evaluate client progress toward goals, adjusting care plans as needed and documenting outcomes in accordance with program timelines and compliance standards
• Maintain accurate, up-to-date client records in the Electronic Medical Record (EMR) system and other internal business platforms
• Complete all required documentation, including outcome measures, monthly reports, and compliance filings within established deadlines
• Attend mandatory training sessions as assigned to maintain program standards and clinical competency
• Communicate regularly with client caregivers and family support persons to promote wellness, recovery, independence, resilience, and member empowerment
• Ensure adherence to all organizational core values: Excellence, Compassion, Curiosity, and Integrity in every client interaction
• Work a standard Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. Pacific Time, with flexibility for occasional evenings or weekends as needed
• Utilize Google Workspace, MS Office, and internet tools to manage case notes, reporting, scheduling, and client communications

🎯 Requirements

• 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
• Clean driving record, valid driver’s license, and reliable transportation to travel up to 5 days per week within Los Angeles County
• Willingness and ability to work hybrid schedule with in-field visits, remote work, and potential evening/weekend hours
• Working knowledge of government and community resources related to social determinants of health
• Excellent oral and written communication skills and strong interpersonal abilities
• General computer proficiency with Google Workspace, MS Office, and internet-based systems

🏖️ Benefits

• Hybrid work model combining in-field and remote responsibilities
• Opportunity to make a direct, meaningful impact on the lives of individuals with complex needs
• Participation in a close-knit, values-driven team focused on compassion and excellence
• Eligibility for required influenza vaccination and compliance with health screening requirements

Skills & Technologies

Remote

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About Vynca

VyncaCare is a healthcare services and technology company focused on serious illness management. They work with healthcare providers, health plans, and risk-bearing organizations to deliver palliative care, advance care planning, care coordination, symptom management, and supportive care services. Their model combines virtual and in-person care, with interdisciplinary teams who help patients and families facing complex, chronic, or life-limiting illnesses. They aim to improve quality of life, reduce unnecessary hospital visits, and make serious illness care more accessible, especially at home.

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