CDD Team Leader - Fiduciary Sectors

Allica Bank Ltd

Job Overview

Location

London Office

Job Type

Full-time

Full Job Description

📋 Description

• As a CDD Team Leader in the Fiduciary Sectors at Allica Bank, you will lead a team responsible for ensuring the highest standards in customer due diligence (KYC/KYB) processes, with a specialized focus on trusts and complex ownership structures, directly supporting the bank’s mission to serve underserved SMEs.
• Day to day, you will manage workloads to meet SLA and quality expectations, provide technical oversight on complex fiduciary/trust cases, oversee team performance and development, engage with stakeholders including Business Relationship Managers and Underwriting, maintain auditable records, ensure regulatory compliance, and support recruitment and induction of new team members.
• You will be part of Allica Bank’s Operations function, a fast-growing UK fintech dedicated to serving established SMEs through commercial mortgages, asset finance, deposits, and payment accounts, where your work directly impacts customer experience and regulatory integrity in high-risk, complex client segments.
• In this role, you will deepen your expertise in fiduciary sectors and KYB/KYC processes, develop leadership and people management skills, gain exposure to cross-functional collaboration across underwriting and relationship management, and contribute to process improvements and change initiatives in a dynamic, values-driven financial technology environment.

🎯 Requirements

• Strong customer service ethic with experience delivering high standards in a fast-paced environment
• Proven people management experience with a track record of building high-performing teams
• Strong technical knowledge of KYC/KYB within fiduciary sectors, particularly trusts and complex legal structures
• Excellent analytical and problem-solving skills, ideally from a Commercial Mortgage or similar lending background
• Good understanding of the commercial environment and lending pipeline management
• Strong financial and commercial awareness

🏖️ Benefits

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover

Skills & Technologies

Senior

Hybrid

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Allica Bank Ltd

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About Allica Bank Ltd

Allica Bank is a modern digital bank built for established UK businesses with 5-250 employees. They offer business bank accounts with competitive rates, cashback, and no monthly fees for qualifying customers, alongside savings, commercial mortgages, asset finance, and growth finance solutions. Allica emphasizes a return to 'relationship banking,' providing customers with a dedicated relationship manager and UK-based support, a stark contrast to the often impersonal experience with larger banks. Their customer stories highlight successful business growth and streamlined banking processes, underscoring their commitment to serving the vital SME sector.

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