Chief Client Architect

Workato, Inc.

Job Overview

Location

Palo Alto, California

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the senior-most technical advisor to CIOs, CTOs, and senior business stakeholders of flagship enterprise customers, providing executive-level guidance on technology strategy and transformation.
• Own and shape long-term customer architecture and automation strategies aligned to business priorities, enterprise standards, and multi-year roadmaps using the Workato platform.
• Lead executive discussions on platform adoption, governance maturity, operating models, and technology investment decisions to drive sustained business value at scale.
• Guide customers through AI and agentic automation journeys, leveraging Workato’s AI capabilities to design agent-based workflows, human-in-the-loop models, and decision automation systems.
• Advise on enterprise MCP (Model Context Platform) strategies including context management across applications and data, secure orchestration of AI agents, and governance for AI-driven systems.
• Align AI and automation initiatives with enterprise security, compliance, and risk requirements to ensure scalable, governed implementations.
• Translate emerging AI capabilities into practical, scalable enterprise use cases that deliver measurable business outcomes and operational efficiencies.
• Drive software expansion, adoption depth, and renewal confidence by identifying and shaping multi-year opportunities tied to automation, integration, and AI transformation.
• Partner with Account Executives and Customer Success leadership to align technical strategy with commercial goals, mitigate account risks, and secure executive buy-in.
• Track, articulate, and executive-report value realization outcomes linked to Workato adoption, demonstrating ROI through quantifiable business impact.
• Lead high-impact professional services engagements requiring deep architectural judgment, applying Workato’s advisory methodologies such as GEARS and Embedded Product Guide.
• Define and enforce architecture principles, standards, and guardrails across customer implementations to ensure scalability, security, and alignment with enterprise objectives.
• Act as escalation authority for non-standard architectures, AI design exceptions, and complex technical trade-offs requiring executive-level resolution.
• Advise on enterprise operating models that enable scalable automation and AI adoption across departments and systems.
• Contribute to the evolution of Workato’s architecture frameworks, AI patterns, and best practices based on real-world customer deployments.
• Create reusable executive-level assets including reference architectures, strategy decks, and white papers to support sales, customer success, and partner enablement.
• Serve as a Workato evangelist by articulating platform value in automation, integration, and AI to internal teams and external stakeholders.
• Mentor and enable Strategic Advisors, Technical Architects, and extended post-sales teams to elevate technical advisory capabilities across the organization.
• Support partner enablement and delivery excellence to ensure consistent, high-quality implementation of Workato solutions across the ecosystem.
• Travel to client sites up to 50% of the time, with potential variation based on customer needs and operational demands.

🎯 Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience)
• 20+ years of technology transformation consulting experience, including integration, middleware, or API management platforms
• 15+ years in an Enterprise Architect, Digital Architect, or similar senior architecture role
• Demonstrated experience advising C-level executives on technology strategy and enterprise transformation
• Strong understanding of enterprise security, governance, and operating models
• Proven track record of driving platform expansion and value realization through professional services

🏖️ Benefits

• Flexible, trust-oriented culture that empowers employees to take full ownership of their roles
• Emphasis on balancing productivity with self-care
• Vibrant and dynamic work environment
• Multiple benefits available for employees to enjoy inside and outside of work
• Recognition as one of Forbes’ Cloud 100 and Deloitte Tech Fast 500 companies
• Ranked #1 best company for remote workers by Quartz

Skills & Technologies

AWS

Azure

GCP

Senior

Remote

Degree Required

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Workato, Inc.

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About Workato, Inc.

Workato provides low-code/no-code enterprise automation and integration software that connects applications, data, and business processes across cloud and on-premises systems. Its platform offers pre-built connectors, recipes, and AI-powered workflow orchestration for finance, HR, IT, sales, support, and marketing functions. The company enables organizations to automate tasks without extensive coding, reducing manual effort and accelerating digital transformation initiatives. Workato serves mid-market to large enterprises worldwide through a subscription-based SaaS model, emphasizing security, governance, and scalability for complex integrations.

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