Chief Client Architect

Workato, Inc.

Job Overview

Location

London, United Kingdom

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary executive technical advisor to customer CIOs, CTOs, and senior business stakeholders, providing strategic guidance on enterprise automation and AI adoption.
• Own the long-term customer architecture and automation strategy, ensuring alignment with business priorities, enterprise standards, and technology roadmaps.
• Lead executive-level discussions on platform adoption, operating models, governance maturity, and technology investment decisions for flagship accounts.
• Act as the single point of accountability for post-sales technical strategy and architectural decisions across high-priority enterprise clients.
• Shape and guide customers’ AI and agentic automation journeys by leveraging Workato’s AI capabilities, agent-based workflows, and human-in-the-loop models.
• Advise on the design and adoption of enterprise MCP (Model Context Platform) strategies, including context management, secure orchestration of AI agents, and governance for AI-driven systems.
• Translate emerging AI capabilities into practical, scalable enterprise use cases that deliver measurable business outcomes while aligning with security, compliance, and risk requirements.
• Drive software expansion, adoption depth, and renewal confidence through strategic advisory, roadmap alignment, and value realization tracking.
• Partner with Account Executives and Customer Success leadership to develop account strategy, mitigate risks, and secure executive alignment on automation and AI initiatives.
• Lead high-impact professional services engagements requiring executive-level judgment, architectural depth, and advisory expertise using Workato’s GEARS and Embedded Product Guide methodologies.
• Guide customers through enterprise automation target-state definition, prioritization of integration and AI use cases, advanced prototyping, and recipe/agent lifecycle management best practices.
• Define and enforce architecture principles, standards, and guardrails across customer implementations to ensure scalability, security, and alignment with long-term enterprise objectives.
• Act as escalation authority for non-standard architectures, AI design exceptions, and complex technical trade-offs requiring senior-level decision-making.
• Contribute to the evolution of Workato’s architecture frameworks, AI patterns, and best practices to enhance platform capabilities and customer outcomes.
• Create reusable executive-level assets including reference architectures, strategy decks, and white papers to support sales, customer success, and market positioning.
• Serve as a Workato evangelist by articulating platform value across automation, integration, and AI to internal teams, customers, and partners.
• Mentor and enable Strategic Advisors, Technical Architects, and extended post-sales teams to elevate technical advisory capabilities across the organization.
• Support partner enablement and delivery excellence by aligning ecosystem partners with Workato’s architectural standards and customer success methodologies.
• Travel to client sites up to 50% of the time, with potential for higher or lower frequency based on operational needs and client demands.

🎯 Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience)
• 20+ years of technology transformation consulting experience, including integration, middleware, or API management platforms
• 15+ years in an Enterprise Architect, Digital Architect, or similar senior architecture role
• Demonstrated experience advising C-level executives on technology strategy and enterprise transformation
• Strong understanding of enterprise security, governance, and operating models
• Proven track record of driving platform expansion and value realization through professional services

🏖️ Benefits

• Flexible, trust-oriented culture that empowers employees to take full ownership of their roles
• Emphasis on balancing productivity with self-care
• Vibrant and dynamic work environment
• Multiple benefits available for employees to enjoy inside and outside of work

Skills & Technologies

AWS

Azure

GCP

Senior

Remote

Degree Required

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Workato, Inc.

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About Workato, Inc.

Workato provides low-code/no-code enterprise automation and integration software that connects applications, data, and business processes across cloud and on-premises systems. Its platform offers pre-built connectors, recipes, and AI-powered workflow orchestration for finance, HR, IT, sales, support, and marketing functions. The company enables organizations to automate tasks without extensive coding, reducing manual effort and accelerating digital transformation initiatives. Workato serves mid-market to large enterprises worldwide through a subscription-based SaaS model, emphasizing security, governance, and scalability for complex integrations.

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