Chief Client Architect

Workato, Inc.

Job Overview

Location

Amsterdam, Netherlands

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary executive technical advisor to customer CIOs, CTOs, and senior business stakeholders, providing strategic guidance on enterprise automation and AI adoption.
• Own the long-term customer architecture and automation strategy, ensuring alignment with business priorities, enterprise standards, and long-term technology roadmaps.
• Lead executive-level discussions on platform adoption, operating models, governance maturity, and technology investment decisions for flagship accounts.
• Act as the single point of accountability for post-sales technical strategy and architectural decisions across high-priority enterprise clients.
• Shape and guide customers’ AI and agentic automation journeys by leveraging Workato’s AI capabilities, agent-based workflows, and human-in-the-loop models.
• Advise on the design and adoption of enterprise MCP (Model Context Platform) strategies, including context management across applications, secure orchestration of AI agents, and governance for AI-driven systems.
• Align AI and agentic automation initiatives with enterprise security, compliance, and risk requirements to ensure scalable and governed deployments.
• Translate emerging AI capabilities into practical, scalable enterprise use cases that deliver measurable business outcomes and operational efficiency.
• Drive software expansion, adoption depth, and renewal confidence through strategic advisory, roadmap alignment, and value realization tracking.
• Identify and shape multi-year expansion opportunities tied to automation, integration, and AI-driven transformation across flagship accounts.
• Partner with Account Executives and Customer Success leadership to align on account strategy, risk mitigation, and executive-level buy-in.
• Track, articulate, and executive-report quantifiable value realization outcomes linked to Workato platform adoption.
• Lead high-impact professional services engagements requiring executive-level judgment, architectural depth, and complex problem-solving.
• Apply and evolve Workato’s advisory methodologies, including GEARS and Embedded Product Guide, across diverse customer environments.
• Guide customers through enterprise automation target-state definition, prioritization of integration and AI use cases, advanced prototyping, and recipe/agent lifecycle management.
• Advise on enterprise operating models that enable scalable, sustainable automation and AI adoption across departments and systems.
• Define and enforce architecture principles, standards, and guardrails across customer implementations to ensure scalability, security, and alignment with enterprise objectives.
• Act as escalation authority for non-standard architectures, AI design exceptions, and complex technical trade-offs.
• Guide customers on governance models covering integration, automation, and AI agent lifecycle management.
• Contribute to the evolution of Workato’s architecture frameworks, AI patterns, and best practices based on real-world client engagements.
• Create reusable executive-level assets such as reference architectures, strategy decks, and white papers to support sales and customer success teams.
• Serve as a Workato evangelist, articulating platform value across automation, integration, and AI to internal and external stakeholders.
• Mentor and enable Strategic Advisors, Technical Architects, and extended post-sales teams to elevate technical advisory capabilities across the organization.
• Support partner enablement and delivery excellence across the Workato ecosystem to ensure consistent, high-quality client outcomes.
• Travel to client sites up to 50% of the time, with potential for higher or lower travel based on operational needs.

🎯 Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience)
• 20+ years of technology transformation consulting experience, including integration, middleware, or API management platforms
• 15+ years in an Enterprise Architect, Digital Architect, or similar senior architecture role
• Demonstrated experience advising C-level executives on technology strategy and enterprise transformation
• Strong understanding of enterprise security, governance, and operating models
• Proven track record of driving platform expansion and value realization through professional services

🏖️ Benefits

• Flexible, trust-oriented culture that empowers employees to take full ownership of their roles
• Emphasis on balancing productivity with self-care
• Vibrant and dynamic work environment
• Multiple benefits available for employees to enjoy inside and outside of work

Skills & Technologies

AWS

Azure

GCP

Senior

Remote

Degree Required

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Workato, Inc.

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About Workato, Inc.

Workato provides low-code/no-code enterprise automation and integration software that connects applications, data, and business processes across cloud and on-premises systems. Its platform offers pre-built connectors, recipes, and AI-powered workflow orchestration for finance, HR, IT, sales, support, and marketing functions. The company enables organizations to automate tasks without extensive coding, reducing manual effort and accelerating digital transformation initiatives. Workato serves mid-market to large enterprises worldwide through a subscription-based SaaS model, emphasizing security, governance, and scalability for complex integrations.

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