Client Account Manager

📋 Description

• • The Hilb Group is seeking a highly motivated and ambitious Client Account Manager to join our dynamic, service-driven team. This is a fully remote position, offering flexibility and the opportunity to contribute to a high-performance culture that prioritizes career and professional development. As a Client Account Manager, you will be instrumental in ensuring the seamless and accurate processing of client payrolls and the effective administration of employee benefits. Your role will be pivotal in maintaining strong client relationships by providing exceptional support and resolving inquiries with efficiency and expertise.
• • You will be responsible for processing a variety of payroll cycles, including weekly, bi-weekly, semi-monthly, and monthly, ensuring all data is accurate and submitted in a timely manner. This includes meticulously maintaining client folders and verifying the completeness and accuracy of new employee onboarding packets. A key aspect of the role involves working collaboratively with clients to manage and execute special off-cycle payroll runs, addressing urgent or unique payroll needs as they arise.
• • A significant part of your day-to-day will involve serving as the primary point of contact for clients, responding promptly and professionally to all inquiries via telephone and email. You will be expected to provide comprehensive answers and resolutions to questions concerning payroll and benefits administration. For complex or escalated issues, you will liaise with the Senior Client Account Manager or the Manager of the Client Services Team, ensuring that all client concerns are addressed thoroughly and efficiently.
• • In addition to payroll, you will provide timely and accurate administration of various employee benefits plans. This encompasses managing enrollments, reconciling carrier invoices, processing terminations, administering Flex Benefits programs, ensuring COBRA compliance, and issuing timely open enrollment notifications. Your diligence in these areas will be crucial for client satisfaction and regulatory adherence.
• • Maintaining organized and up-to-date electronic client files on the firm’s internal hard drive is a core responsibility. You will also perform essential data entry and ongoing maintenance of all client information within the ADP payroll systems, including detailed General Ledger and Paid Time Off (PTO) data. Furthermore, you will input benefit administration data directly onto carriers’ websites, requiring precision and attention to detail.
• • Ensuring all processes and procedures are conducted in strict compliance with the firm's HIPAA policy is paramount. You will also be responsible for accurately entering all work performed into the internal tracking system, providing visibility and accountability for tasks completed. A critical project-based responsibility includes managing the implementation of client system upgrades, such as transitions from RUN to WFN and the addition of new company codes, demonstrating your adaptability and technical aptitude.
• • The ideal candidate will possess strong organizational skills, a keen eye for detail, and robust administrative and analytical capabilities. Reliability, a high degree of confidentiality, and unwavering integrity are essential qualities for this role. You should possess strong analytical skills and a proven ability to solve problems effectively.
• • Thriving in a fast-paced environment and demonstrating the ability to prioritize responsibilities and tasks to meet deadlines is crucial. Excellent interpersonal skills, including being a good listener and communicating effectively with diverse staff and client types through both written and verbal means, are highly valued. You must be able to work efficiently both independently and collaboratively as part of a larger team.
• • Flexibility and a willingness to assist with urgent issues that may arise, even if they fall outside the immediate scope of your defined role, are important attributes. This role offers a significant opportunity for growth within The Hilb Group, a company committed to fostering a supportive and challenging work environment where associates are recognized as its greatest asset. Join us and grow with a team dedicated to excellence in client service and operational efficiency.