Client Account Support Senior Analyst, U-500 - Cigna Healthcare - Remote

The Cigna Group

Job Overview

Location

United States Work at Home

Job Type

Full-time

Full Job Description

📋 Description

• Manage end-to-end client onboarding for an assigned Select Segment book of business, ensuring timely and accurate delivery from sale through go-live
• Lead cross-functional implementation efforts by coordinating subject matter experts to drive effective team collaboration across internal departments
• Partner with Sales, clients, and brokers to gather required documentation and present detailed implementation plans for new and renewing business
• Facilitate installation meetings to align client plan intent and oversee full system setup including benefits configuration, eligibility rules, ID card generation, and billing structures
• Serve as the central liaison between internal teams and external clients, introducing technical experts to clients and ensuring seamless communication throughout the implementation lifecycle
• Coordinate ePro/CIT tools, benefit documentation, and plan structure with the Work Order team to ensure accurate and consistent system setup aligned with client plan design intent
• Identify, troubleshoot, and resolve implementation issues related to process gaps, plan design discrepancies, and timeline delays, maintaining full ownership until resolution
• Ensure all client implementation deliverables meet accuracy standards and are completed within agreed-upon timelines
• Maintain clear documentation of implementation processes, client requirements, and system configurations for audit and knowledge transfer purposes
• Act as the primary point of contact for clients during implementation, providing updates, managing expectations, and addressing concerns proactively
• Apply project management principles to prioritize tasks, manage competing deadlines, and deliver multiple implementations simultaneously in a fast-paced environment
• Utilize Microsoft Office applications (Excel, Outlook, Word) to track progress, analyze data, prepare reports, and communicate with stakeholders
• Travel up to 10% as needed to support client meetings, on-site implementation activities, or internal team coordination

🎯 Requirements

• High school diploma or GED required; bachelor’s degree preferred
• 2+ years of healthcare background or benefits knowledge required
• Strong analytical skills to solve complex implementation issues required
• Demonstrated interpersonal and cross-functional coordination skills required
• Proficiency with Microsoft Office applications (Excel, Outlook, Word) required
• Self-motivated with strong initiative to manage competing priorities and deadlines required
• Ability to travel up to 10% required
• Familiarity with Cigna systems (e.g., ePro, CIT, Vista, Facets, CDB) highly preferred
• Experience applying project management skills to manage timelines and deliverables preferred
• Client-facing experience in account management, client services, or sales preferred
• Adept at building cross-functional partnerships and communicating across matrixed levels highly preferred

🏖️ Benefits

• Annual bonus eligibility
• Medical, vision, and dental coverage starting on day one
• Well-being and behavioral health programs
• 401(k) plan with company contribution
• Company-paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays and leaves of absence

Skills & Technologies

Fiber

Senior

Onsite

Degree Required

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The Cigna Group

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About The Cigna Group

The Cigna Group is a global health services company formed in 1982 through the merger of Connecticut General and INA Corporation. It provides medical, dental, disability, life and accident insurance, pharmacy benefit management, and behavioral health services to employers, individuals and government entities. Headquartered in Bloomfield, Connecticut, the company operates in over 30 countries and jurisdictions, serving more than 180 million customer relationships worldwide through its subsidiaries and affiliates.

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