Technical Writer

PAR Technology Corporation

Job Overview

Location

Australia

Job Type

Full-time

Full Job Description

📋 Description

• Develop and maintain high-quality technical documentation for TASK's Point-of-Sale and customer engagement platforms.
• Collaborate with Engineering, Product, Support, and Customer Success teams to identify documentation needs and close knowledge gaps.
• Champion effective knowledge management practices across the business.
• Identify and prioritize documentation gaps based on user needs, product releases, and stakeholder feedback.
• Determine what to include or exclude in documentation based on audience requirements and product scope.
• Select and recommend documentation tools, content management systems, and publishing methods.
• Establish quality assurance processes and decide when documentation meets the bar for release.
• Determine when to involve subject matter experts (SMEs) or escalate to the VP of Operations & Customer Success.
• Determine review and update cadences to keep documentation relevant across product versions.
• Structure content architecture for ease of navigation, retrieval, and long-term maintainability.

🎯 Requirements

• Proven experience in a technical writing or digital documentation role, ideally with some programming or technical background.
• A thirst for knowledge with the ability and appetite to upskill across different technologies and methodologies.
• Strong team orientation with excellent communication, collaboration, and stakeholder management skills.
• Proven ability to independently research complex technical topics and produce high-quality, audience-appropriate content.
• Proactive approach to identifying gaps in documentation and driving continuous improvement initiatives.
• Demonstrated track record of taking ownership of projects from inception through to completion.
• Familiarity with documentation and collaboration tools such as Confluence, Git, Markdown, or XML-based editors.
• Ability to work comfortably with both technical (engineering, QA) and non-technical (sales, operations, customers) audiences.
• Agile mindset — comfortable adapting to shifting priorities, release cycles, and cross-functional feedback.
• Excellent written and spoken English with meticulous attention to detail, accuracy, and consistency.
• Strong ability to organise, structure, and assess documentation against live product functionality.

🏖️ Benefits

• Opportunity to work with a leading restaurant technology company.
• Collaborative and dynamic work environment.
• Professional development opportunities.
• Competitive salary and benefits package.
• Flexible work arrangements.

Skills & Technologies

Git

Onsite

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PAR Technology Corporation

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About PAR Technology Corporation

PAR Technology Corporation provides cloud-based point-of-sale and back-office software, integrated hardware, and professional services for restaurants and retail chains worldwide. The Brink POS and PAR Data Central platforms manage orders, inventory, labor, and customer engagement across corporate and franchise locations, while rugged terminals and kitchen systems ensure reliable operations. Founded in 1968, the company supports multi-unit brands such as Taco Bell, Subway, and Arby’s with scalable solutions, analytics, and 24/7 support to improve efficiency and guest experience.

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