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This position was posted on April 4, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USA
Job Type
Full-time
Category
Customer Success
Date Posted
April 4, 2026
Full Job Description
đź“‹ Description
- • The Client Engagement Specialist, Key Account role at Otis Worldwide Corporation supports one of the company’s largest accounts by working closely with key account executives to ensure customer expectations are met and prioritized.
- • On a typical day, the role involves collaborating with key account managers to prioritize customer needs, serving as a liaison with internal departments for billing, booking, and collections, updating customer reports, managing proposal requests, overseeing Certificate of Insurance (COI) approvals, supporting contract renewal and recapture efforts, utilizing electronic bid systems like Ariba, coordinating billing needs across web billing, finance, and collections, working within customer-required systems (e.g., MyCOI, Compliance Depot), troubleshooting billable repair requests, generating spend and KPI reports, and performing annual reviews of special handling rates.
- • Otis Worldwide Corporation is a global leader in elevator and escalator manufacturing, installation, and service, moving 2.4 billion people daily and maintaining approximately 2.4 million customer units worldwide. The company operates in over 200 countries and territories with a workforce of 72,000, including engineers, digital experts, sales teams, and field technicians, and is known for its presence in iconic landmarks such as the Eiffel Tower, Empire State Building, Burj Khalifa, and Petronas Twin Towers.
- • The role offers opportunities to develop expertise in customer account management, cross-functional collaboration, process optimization, and customer relationship management within a Fortune 500 industrial leader. Employees gain access to Otis’s Employee Scholar Program, which supports degree and certification pursuits, and benefit from a culture grounded in the company’s Three Absolutes: Safety, Ethics, and Quality.
🎯 Requirements
- • Proven track record of meeting deadlines and effectively prioritizing tasks.
- • Demonstrated excellence in customer service, consistently exceeding customer expectations.
- • Proficiency in Excel, including experience with reporting, PivotTables, and charts.
- • Associate’s degree required; Bachelor’s degree preferred.
🏖️ Benefits
- • Access to Otis’s Employee Scholar Program, which sponsors employees to pursue degrees or certification programs.
- • Opportunity to work with a diverse, global team of 72,000 employees across more than 200 countries and territories.
- • Employment with a company recognized for its legacy of innovation and presence in world-famous landmarks.
- • Culture grounded in Otis’s Three Absolutes: Safety, Ethics, and Quality, fostering a trusted and supportive work environment.
Skills & Technologies
About Otis Worldwide Corporation
Otis Worldwide Corporation is the world’s largest manufacturer and maintainer of elevators, escalators and moving walkways. Founded in 1853 by Elisha Otis, the company provides installation, modernization and service solutions for residential, commercial and infrastructure projects in more than 200 countries. Its portfolio includes Gen2 and SkyRise systems, digital service tools like Otis ONE, and comprehensive maintenance programs. Headquartered in Farmington, Connecticut, Otis operates manufacturing plants, service centers and branch offices globally, supporting urbanization and sustainable vertical transportation.
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