Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 8, 2026
Full Job Description
📋 Description
- • As a Client Escalations Specialist at Phil, Inc., you will serve as the primary point of contact for high-priority sales and client escalations, ensuring timely and effective resolution to protect client relationships and support sales confidence.
- • You will manage complex prescription and access-related issues by coordinating cross-functional efforts across Operations, Pharmacy Support, and other internal teams to resolve issues efficiently and in alignment with SLAs.
- • You will partner with the Client Success team to drive account growth through responsive, solution-oriented escalation management and maintain proactive communication with internal and external stakeholders, including prescribers and payer/pharmacy partners.
- • You will identify root causes of recurring escalations, contribute to process improvements, support the evolution of escalation workflows and tooling, and assist in operational planning by analyzing trends during key business growth moments.
🎯 Requirements
- • Bachelor’s degree in Business, Healthcare Administration, or a related field (or equivalent experience)
- • 4–7+ years of experience in client support, escalation management, operations, or a similar function, preferably in healthcare or health-tech
- • Strong problem-solving skills with the ability to navigate ambiguity and manage complex, high-stakes situations
- • Excellent communication skills, with the ability to manage sensitive situations and maintain trust with internal and external partners
- • Data-driven mindset with experience identifying trends and driving process improvements
🏖️ Benefits
- • Ground floor opportunity with one of the fastest-growing startups in health-tech
- • Fully remote working environment
- • Competitive compensation (commensurate with experience)
- • Full benefits (medical, dental, vision)
- • 401(k) contribution opportunity
Skills & Technologies
Remote
Degree Required
About Phil, Inc.
Phil, Inc. operates a digital pharmacy platform that coordinates prescription fulfillment between patients, physicians, pharmacies, and insurers. The cloud-based system automates prior-authorization workflows, synchronizes refills, and offers free home delivery of medications, aiming to improve adherence and reduce administrative burden for chronic-care patients and healthcare providers.
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