Client Implementation & Operations Analyst

Hangar Aviation Technologies, Inc.

Job Overview

Location

South Africa - Johannesburg

Job Type

Contract

Full Job Description

📋 Description

• Support the technical and operational setup of new B2B client accounts within a BPO/outsourcing environment, including system configurations, workflow builds, and tool integrations
• Coordinate with onboarding, IT, and operations teams to ensure all client requirements are accurately captured and implemented
• Build and maintain implementation trackers, status reports, and client-facing documentation to ensure transparency and accountability throughout the implementation lifecycle
• Conduct pre-launch audits and quality checks to verify that all configurations meet client specifications before go-live
• Monitor post-launch performance data and flag anomalies or gaps to internal teams for timely resolution
• Maintain accurate records of client setups, configurations, and change requests in internal systems to ensure auditability and continuity
• Document implementation processes and contribute to the continuous improvement of onboarding playbooks and standard operating procedures (SOPs)
• Provide data-driven reporting to leadership on implementation timelines, bottlenecks, and outcomes to inform operational decisions
• Work exclusively within US time zones (EST–PST) to align with client and internal team schedules
• Utilize Google Workspace (Sheets, Docs, Slides) for documentation, reporting, and collaboration across distributed teams
• Use CRM platforms such as Salesforce or HubSpot to manage client data and track implementation milestones
• Employ project management tools like Asana or Monday.com to coordinate tasks, deadlines, and cross-functional dependencies
• Leverage reporting and dashboard tools such as Google Looker Studio to visualize implementation metrics and performance trends
• Communicate professionally via remote collaboration tools including Slack and Zoom with clients, internal teams, and stakeholders
• Ensure all client-facing materials are clear, accurate, and aligned with contractual and operational requirements
• Adhere strictly to application requirements, including completing the full application form and recording a video as the first step in the interview process
• Operate in a fully remote capacity with high accountability for deliverables, deadlines, and communication fidelity
• Maintain a process-driven mindset to standardize and scale client onboarding across multiple accounts simultaneously
• Work independently with minimal supervision while proactively escalating issues that impact client timelines or quality
• Ensure all documentation and system configurations are updated in real-time to reflect current client status and changes
• Participate in continuous improvement initiatives by identifying inefficiencies in current implementation workflows and proposing actionable enhancements

🎯 Requirements

• Proven experience in a Client Implementation, Operations Analyst, or Technical Onboarding role within a BPO, outsourcing, or managed services environment
• Strong analytical skills with the ability to work across multiple systems and data sources simultaneously
• Experience building reports, trackers, and documentation to support client implementations
• Proficiency in Google Sheets or Excel, including formulas and data organization
• Excellent written and spoken English with a professional communication style
• Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US- or UK-based companies

🏖️ Benefits

• Full-time, remote career opportunity with global companies
• Competitive pay
• Real growth opportunities within a fast-growing organization
• Exposure to B2B client implementations in a BPO/outsourcing context

Skills & Technologies

Remote

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Hangar Aviation Technologies, Inc.

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About Hangar Aviation Technologies, Inc.

Provider of an online platform that connects aircraft owners and operators with certified pilots and instructors for on-demand charter, rental, training and ferry flights. The marketplace vets pilots, manages scheduling, payment and insurance, giving owners access to qualified crew while enabling pilots to find work across piston, turboprop and jet aircraft nationwide. Based in Austin, Texas, the company serves private owners, flight schools, charter operators and corporate flight departments seeking flexible pilot staffing solutions.

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