Client Manager - Cebu

📋 Description

• • Proactively manage a specific client base to develop long-term partnerships and ensure all contractual obligations are understood and achieved.
• • Provide mentorship and training to Client Managers to deliver high-quality service and improve technical and interpersonal skills.
• • Plan and deploy ticketing strategies for clients, incorporating improvements and lessons learned from previous events.
• • Maintain current knowledge of Ticketmaster’s technology advances and marketing initiatives to communicate relevant updates to clients.
• • Stay informed on external market trends to advise clients and inform internal strategy development.
• • Identify and pursue new business opportunities in the primary and secondary ticketing market, assisting Sales and Business Development teams in securing new clients.
• • Ensure all internal teams are fully briefed on upcoming events, client commitments, and deadlines to guarantee timely execution.
• • Coordinate and direct all parties involved in ticketing and box office operations, including financial arrangements, security, banking, and online payment systems.
• • Work with the Business Development Manager to secure signed Ticketing Agreements with clients prior to ticket sales commencement.
• • Develop and present professional post-event reports tailored to each client’s needs and performance metrics.
• • Collaborate with the Marketing Department to create client-specific marketing initiatives that maximize ticket sales.
• • Ensure Venue/Customer Service teams are properly rostered, trained, and equipped to deliver excellent patron service, including on-site presence during events when required.
• • Assist in developing clear policies and procedures for Client Managers and Venue/Customer Service teams.
• • Resolve client disputes or conflicts with professionalism and alignment to contractual terms.
• • Represent Ticketmaster at networking functions and industry events to build and maintain relationships with key local clients.
• • Act as an ambassador for Ticketmaster by expanding industry contacts and staying informed on venue and event opportunities.
• • Conduct presentations using Ticketmaster technology for existing and potential clients.
• • Support and cover for the General Manager as needed, including attending client functions and launches outside normal business hours.
• • Ensure Corporate Services are fully informed of all financial arrangements to meet Ticketmaster and client obligations under agreements.
• • Embrace and promote new products, functionality, and innovation opportunities across all client engagements.
• • Adhere to company quality management, safety, and environmental policies.
• • Maintain high accuracy in typing and proficient use of Windows Office Suite (PowerPoint, Word, Excel, Outlook) and Ticketmaster systems.
• • Demonstrate strong negotiation and conflict resolution skills while balancing client and company objectives.
• • Exhibit results-oriented behavior by owning tasks, applying effort and resources, and driving achievement of targets with passion and energy.
• • Communicate clearly and confidently in both written and verbal formats, including handling difficult conversations with professionalism.
• • Adapt flexibly to changing business needs while maintaining strict adherence to processes and guidelines.
• • Lead by example in the office, motivating staff and fostering a culture of innovation, enthusiasm, and teamwork.
• • Support new product developments and initiatives across the Client Management team.
• • Carry out additional duties as assigned by the General Manager.