Job Overview
Location
Tampa, Florida
Job Type
Full-time
Category
Product Marketing Manager
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Support Client Managers and Client Directors in the Great Lakes region by proactively monitoring renewal business, generating timely price quotes, validating service contracts, and managing the renewable pipeline using Salesforce.com.
- • Provide responsive and accurate client service via available tools, addressing inquiries from internal teams and external clients and partners promptly.
- • Coordinate with Client Managers, Client Directors, and clients to identify and explore upsell opportunities including increased service levels, authorized support, multi-year contracts, technology refreshes (EOL/EOS), and co-term contracts aligned with partner technologies.
- • Make strategic pricing recommendations using internal pricing tools to maximize Optiv’s gross profit margins while maintaining competitive positioning.
- • Collaborate with client management teams to negotiate discounts with vendors and distributors and develop strategies that enhance client value while protecting margins.
- • Prepare and submit accurate purchase orders for maintenance contracts and related services.
- • Deliver system-generated reports to Client Managers, Client Directors, operations, and management as requested, ensuring data accuracy and timely delivery.
- • Serve as the primary liaison between Client Managers/Client Directors and internal Optiv business units including finance, legal, and procurement.
- • Facilitate the completion of client-requested documentation such as RFPs, supplier forms, and other nonstandard requests.
- • Maintain account health through diligent data integrity practices, including credit standing, contract validity, and asset tracking.
- • Proactively follow up with clients, manufacturers, distributors, and internal stakeholders to advance the renewal sales cycle and ensure seamless contract transitions.
- • Participate in corporate compliance trainings, system improvements, user-acceptance testing, and personal development activities to support operational excellence.
- • Develop and maintain current knowledge of Optiv’s product offerings and the cybersecurity services industry.
- • Actively volunteer to assist peers with tasks when they are out of the office to ensure continuous operational support.
- • Build and sustain professional relationships with Client Managers and Client Directors that reflect Optiv’s Core Values.
- • Perform additional duties as assigned to support the Client Operations and Renewals function.
🎯 Requirements
- • Two or more years of experience in a Business-to-Business Sales or Client Services role
- • Prior experience managing renewal contracts
- • Two years of experience in the technical or information technologies industry preferred
- • Intermediate proficiency in Microsoft Office (Outlook, Word, Excel) and internet navigation
- • Required experience with Client Relationship Management (CRM) software; Salesforce.com experience preferred
- • Proven ability to prioritize multiple tasks in a fast-paced environment
- • Ability to build trust and relationships with internal and external partners/clients
- • Superior organizational skills, independent judgment, and functional arithmetic skills
🏖️ Benefits
- • Work/life balance
- • Professional training resources
- • Volunteer opportunities through the "Optiv Chips In" program
- • Technology and support to work remotely/from home (where applicable)
About Optiv Security Inc.
Optiv Security provides cybersecurity advisory, technology integration, and managed security services to large enterprises and government agencies. The company designs, implements, and operates layered defenses that combine strategy, risk management, identity protection, cloud security, threat intelligence, and incident response. It partners with hundreds of technology vendors to deliver vendor-neutral solutions, helping clients reduce complexity, close security gaps, and maintain compliance across hybrid environments.
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