Client Service Director | California Workers Compensation | Remote
Job Overview
Location
Telecommuter CA
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 9, 2026
Full Job Description
📋 Description
- • Develop and implement account management strategies related to client service plans to ensure retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business.
- • Provide program management for jumbo clients requiring dedicated staff, multiple offices, and complex service models.
- • Oversee the work of other local Client Services staff.
- • Provide stewardship reporting to clients, identifying and educating them on issues and trends impacting programs.
- • Conduct pre-renewal visits reviewing client loss experience and general company performance.
- • Perform client renewal, contract revision, and Client Service Instruction preparation for complex programs.
- • Negotiate changes or improvements to service plans.
- • Facilitate the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments.
- • Coordinate client invoicing, audits, and accounts receivable follow-up for assigned clients.
🎯 Requirements
- • Bachelor's degree from an accredited college or university preferred.
- • Ten (10) years related experience or equivalent combination of education and experience required, including two (2) years account manager experience or five (5) years adjuster experience, including two (2) years in a supervisory capacity.
- • Professional certification as applicable to line of business preferred.
- • California Workers Compensation claims experience required.
🏖️ Benefits
- • Flexible work schedule.
- • Referral incentive program.
- • Career development and promotional growth opportunities.
- • A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.
Skills & Technologies
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About Sedgwick Claims Management Services, Inc.
Sedgwick is a global provider of technology-enabled risk, benefits and integrated business solutions, primarily handling insurance claims, managed care, absence and disability, and productivity management for employers, carriers, and administrators. The company processes millions of claims annually across workers' compensation, property, casualty, disability, and other lines, leveraging analytics and digital platforms to improve outcomes, reduce costs, and enhance customer and employee experiences.
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