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This position was posted on March 27, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Remote Canada
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 27, 2026
Full Job Description
đź“‹ Description
- • The Client Success Associate role at Phreesia is critical to driving client utilization, retention, and satisfaction by partnering with Client Success Managers to execute initiatives that maximize business value from the Phreesia platform. This position serves as a frontline advocate for clients, ensuring they fully adopt and benefit from the company’s healthcare SaaS solutions, which directly impacts patient engagement, operational efficiency, and clinical care outcomes.
- • Day-to-day responsibilities include proactively engaging clients to support adoption and usage of specific products and features within the Phreesia solution; partnering with client executives and key business leaders to understand goals and align solutions; collaborating with cross-functional teams such as Business Development, Support, Product Management, Client Services, and Sales to resolve customer issues and coordinate initiatives; acting as a Subject Matter Expert and product Super User for the existing client base, including implementing new add-on features and products; ensuring overall client satisfaction and engagement through consistent communication and relationship management; and proactively identifying and addressing client risks by analyzing product usage trends and key performance indicators to prevent churn and uncover expansion opportunities.
- • The Client Success team at Phreesia operates within a mission-driven organization dedicated to transforming healthcare delivery through technology. As a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and a recognized leader in gender equality via the Bloomberg Gender Equality Index, Phreesia fosters a culture of inclusivity, innovation, and employee growth. The team works closely with sales, product, and support functions to ensure seamless client experiences and continuous product improvement based on real-world feedback.
- • In this role, you will develop deep expertise in healthcare technology SaaS platforms, strengthen consultative and relationship management skills, and gain experience in driving product adoption and expansion within enterprise accounts. You will build a strong foundation for a career in client success, with clear pathways to advance into Client Success Manager or specialized roles in product adoption, renewal management, or customer experience strategy—all within a company that invests heavily in professional development and internal mobility.
🎯 Requirements
- • Bachelor’s degree required
- • Experience generating opportunities and/or upselling to an existing book of business
- • Confident, high-energy, self-motivated individual who is a true team player
- • Ability to prioritize multiple demands in a fast-paced, dynamic environment
- • Ability to work with customers to understand their needs and develop customized solutions
- • Superior leadership, influence, communication, interpersonal, presentation, meeting facilitation, and telephone skills
- • Skilled at anticipating and solving problems
- • Willingness to travel up to 25% following current health and safety guidelines
🏖️ Benefits
- • Remote First: 100% remote work with home office expense reimbursements, plus monthly reimbursements for cell phone, internet, and wellness
- • Top of market rewards: Competitive compensation ranging from $50,000 to $75,000 in total cash compensation for Canada, based on qualifications
- • Flexible PTO plus company holidays, allowing employees to take time when needed
- • Comprehensive healthcare benefits for employees and their families (including pets) starting day one
- • Generous top-up for parental leave benefits
- • Support for personal development through continuing education and professional certification reimbursement
- • Regular offsite events and activities to foster team building and in-person connection
- • Community engagement opportunities via local volunteer events and give-back programs
- • Company-wide recognition platform (Phireworks) where employees earn points redeemable for a wide catalogue of items
- • Commitment to diversity and inclusion through Employee Resource Groups (ERGs) that foster belonging and empowerment across identities
- • Opportunity to join and participate in Employee Resource Groups focused on shared identities and experiences
Skills & Technologies
About Phreesia, Inc.
Phreesia provides a SaaS platform that automates patient intake, registration and payments for healthcare organizations. Its system replaces paper forms with digital workflows that capture demographics, insurance, clinical histories and consent, while verifying eligibility and collecting copays in real time. The platform integrates with EHRs and practice management systems, offers analytics on patient flow and revenue cycle performance, and supports telehealth check-ins and appointment scheduling. Serving hospitals, health systems and outpatient practices across the U.S. and Canada, Phreesia aims to reduce administrative burden, improve data accuracy and enhance the patient financial experience.
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