Client Success Associate

Pave Bank

Job Overview

Location

Tbilisi, Georgia

Job Type

Full-time

Full Job Description

📋 Description

• As a Client Success Associate at Pave Bank, you will be on the front lines of our operational engine, ensuring global clients extract maximum value from our programmable banking products and services, directly contributing to product adoption, retention, expansion, and overall client experience.
• Day to day, you will design, implement, and optimize Client Success workflows; execute strategies to maximize Net Revenue Retention (NRR) and identify expansion opportunities; build operational playbooks for onboarding and long-term adoption; act as the voice of the customer internally with Tech, Operations, and Compliance teams; monitor client usage patterns and health scores for proactive decisions; and ensure all client activities align with regulatory standards through close collaboration with Risk and Compliance.
• Pave Bank is the world’s first programmable business bank, founded by the creators of Monzo and BigPay, redefining global business banking by integrating programmable financial infrastructure with world-class client experiences, operating at the intersection of fintech and innovation.
• In this role, you will develop deep expertise in programmable banking, client lifecycle management, and cross-functional influence within a high-growth fintech environment, gaining the ability to shape product roadmaps, drive revenue retention, and advance your career in strategic client success within a mission-driven, international team.

🎯 Requirements

• 3+ years of progressive experience in Customer Relations, Client Success, Account Management, or a strategic client-facing role
• Proven track record in complex Banking, Digital Banking, FinTech, SaaS, or Software sectors
• Hands-on experience working within Risk and Compliance frameworks to manage client portfolios safely
• Highly analytical with comfort using data such as financial projections and health scores to drive operational results
• Ability to manage international portfolios and work effectively across diverse, global teams
• Exceptional communication and negotiation skills with the ability to influence internal stakeholders and external client leaders
• Comfort working in a fast-paced, high-growth environment where agility is key
• Fluent in English; additional languages considered a bonus

🏖️ Benefits

• Opportunity to shape the future of programmable banking and define new standards for global business finance
• Mission-driven, diverse, and international team with deep domain expertise and passion for innovation
• Competitive compensation and benefits package
• Equity in the company—so you're aligned with our growth and success

Skills & Technologies

Junior

Onsite

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Pave Bank

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About Pave Bank

Pave Bank is a digital-first financial institution that offers business banking services to startups and small-to-medium enterprises. It provides FDIC-insured checking and savings accounts, corporate cards, treasury management, and automated bookkeeping integrations through a cloud-native platform. The bank aims to streamline cash-flow operations by combining traditional banking infrastructure with modern APIs and real-time analytics. Founded in 2022 and headquartered in San Francisco, it operates under a national bank charter and partners with fintechs to deliver embedded finance solutions. Services are delivered via web and mobile applications designed for finance teams seeking centralized control over company funds and payments.

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