Client Success Associate

Pave Bank

Job Overview

Location

Kuala Lumpur, Malaysia

Job Type

Full-time

Full Job Description

📋 Description

• As a Client Success Associate at Pave Bank, you will be on the front lines of ensuring global clients extract maximum value from the world’s first programmable business bank, driving product adoption, retention, and expansion while acting as a trusted advisor and internal voice of the customer.
• Day to day, you will design and optimize Client Success workflows, execute retention and upsell strategies, build onboarding playbooks, collaborate with Tech, Operations, and Compliance teams, monitor client health scores and usage data, and ensure all client activities align with regulatory standards in a complex banking environment.
• Pave Bank is a mission-driven fintech innovator founded by the creators of Monzo and BigPay, redefining global business banking through programmable financial infrastructure and world-class client experiences, with an international team passionate about shaping the future of finance.
• In this role, you will develop deep expertise in programmable banking, strengthen your analytical and stakeholder management skills, influence product roadmap through client insights, and grow your impact in a high-growth, fast-paced environment where your work directly contributes to client success and company evolution.

🎯 Requirements

• 3+ years of progressive experience in Customer Relations, Client Success, Account Management, or a strategic client-facing role
• Proven track record in complex Banking, Digital Banking, FinTech, SaaS, or Software sectors
• Hands-on experience working within Risk and Compliance frameworks to manage client portfolios safely
• Highly analytical with ability to use data such as financial projections and health scores to drive operational results
• Ability to manage international portfolios and work effectively across diverse, global teams
• Exceptional communication and negotiation skills to influence internal stakeholders and external client leaders

🏖️ Benefits

• Opportunity to shape the future of programmable banking and define new standards for global business finance
• Mission-driven, diverse, and international team with deep domain expertise and passion for innovation
• Competitive compensation and benefits package
• Equity in the company aligned with growth and success

Skills & Technologies

Junior

Onsite

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Pave Bank

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About Pave Bank

Pave Bank is a digital-first financial institution that offers business banking services to startups and small-to-medium enterprises. It provides FDIC-insured checking and savings accounts, corporate cards, treasury management, and automated bookkeeping integrations through a cloud-native platform. The bank aims to streamline cash-flow operations by combining traditional banking infrastructure with modern APIs and real-time analytics. Founded in 2022 and headquartered in San Francisco, it operates under a national bank charter and partners with fintechs to deliver embedded finance solutions. Services are delivered via web and mobile applications designed for finance teams seeking centralized control over company funds and payments.

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