Client Success Manager

Madhive, Inc.

Job Overview

Location

Madhive HQ (New York, NY)

Job Type

Full-time

Full Job Description

📋 Description

• As a Client Success Manager at Madhive, you will be a pivotal force in driving client retention, revenue growth, and long-term partnership success for a leading independent ad-tech operating system powering campaigns for over 30,000 SMBs daily. Your role directly impacts the company’s retention and growth goals by serving as a trusted advisor to Media, Agency, and Brand clients, ensuring they achieve measurable outcomes from TV-first, full-funnel advertising solutions while navigating the evolving streaming landscape.
• Day to day, you will provide managed service ad operations support for Enterprise Agency clients, execute full lifecycle campaign trafficking in the DSP with hands-on precision, own campaign reporting and presentation of results to internal and external stakeholders, and respond to inbound client requests via ticketing systems or email with urgency and clarity. You will monitor campaign performance continuously, enable data-driven optimizations to meet delivery KPIs, and prepare for Executive Business Reviews by analyzing customer performance, industry trends, and vertical-specific projections to articulate value and recommend strategic next steps.
• You will serve as a strategic partner by deeply understanding client business challenges, connecting Madhive’s product solutions to their needs, driving net revenue retention and increased product adoption, and improving overall customer health through proactive engagement. Collaboration is central — you will work cross-functionally with Product, Sales, Engineering, and Marketing teams to advocate for a customer-first mindset, resolve challenges swiftly, and influence product roadmaps based on real-world client feedback and market demands.
• Madhive’s Client Success team operates at the intersection of media innovation and advertising technology, empowering local media professionals to compete in national streaming markets through premium supply partnerships and end-to-end campaign tools. The company fosters a dynamic, inclusive, and innovative culture where diverse backgrounds are celebrated as catalysts for creativity and impact, and where employees are encouraged to think big, challenge norms, and trailblaze new solutions in the evolving ad-tech ecosystem.
• In this role, you will develop deep expertise in ad-tech operations, DSP workflows, and full-funnel campaign measurement while honing your ability to translate complex data into compelling narratives that drive executive decision-making. You will build mastery in client retention strategies, cross-functional influence, and consultative partnership — positioning yourself as a leader in client success within a high-growth, mission-driven company shaping the future of local media monetization.

🎯 Requirements

• Bachelor’s Degree in Marketing, Advertising, Business, or Statistics (preferred)
• 3-5+ years of experience in a similar Client Services or Client Success role
• Ad Operations experience managing, troubleshooting, and optimizing platform-based media campaigns with a DSP (preferred)
• Strong communication skills for engaging key stakeholders internally and externally
• Data-savvy with advanced Excel proficiency, capable of converting data into actionable insights and persuasive narratives
• Proven ability to work cross-functionally with other departments to resolve client issues and drive outcomes
• Strong project management skills, including prioritization, issue articulation to management, and innovative problem-solving approach

🏖️ Benefits

• Competitive compensation range of $85k–$110k, with total package determined by experience, skills, and internal equity
• Opportunity to work at Madhive HQ in New York City, a dynamic and innovative hub for ad-tech excellence
• Inclusive and diverse workplace culture that values varied backgrounds, perspectives, and identities as drivers of creativity and impact
• Commitment to cultivating collaboration, inclusion, and belonging across education, culture, race, ethnicity, gender identity, veteran status, religion, disability, sexual orientation, and beliefs
• Direct impact on company retention and growth goals through ownership of client book of business and revenue outcomes
• Continuous learning opportunities on platform capabilities, reporting, product applications, and self-service offerings to deepen expertise
• Collaborative environment where you can advocate for customer-first decisions and influence cross-functional business strategies

Skills & Technologies

Onsite

$85k-110k

Degree Required

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Madhive, Inc.

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About Madhive, Inc.

Madhive is a New York-based advertising technology company that offers a self-service platform for buying, measuring and optimizing local and national television campaigns across OTT, CTV and streaming inventory. Its software combines real-time bidding, proprietary device graph and attribution analytics to target audiences and verify ad delivery without third-party cookies. Founded in 2015, the company serves broadcasters, agencies and brands, providing workflow automation, fraud detection and reporting tools that connect linear TV budgets to digital audiences.

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