Client Success Manager

Rundoo

Job Overview

Location

Chicago

Job Type

Full-time

Full Job Description

📋 Description

• As a Client Success Manager at Rundoo, you own the relationship with a book of live clients after they go live—independent paint, hardware, and farm & feed stores that now run their business on Rundoo.
• Your job is to understand what each client was trying to achieve when they moved to Rundoo—faster close-outs, sharper analytics and customer engagement, mobile capabilities, easier inventory counts—and make sure the product is actually delivering those outcomes.
• Six months after go-live, a district manager should be able to point to concrete results Rundoo made possible.
• You'll be one of the first Client Success hires in our new Chicago office, helping shape how CS scales as Rundoo expands across the country.
• You'll own retention and adoption depth on your book: running renewals and QBRs, watching account health through our stoplight model, and driving real value realization in the core workflows that make clients successful.
• We don't have an established expansion playbook yet—you'll help build it—so early on the focus is depth of adoption and outcomes rather than an expansion quota.
• You'll report to Vidhan, Rundoo's Head of Client Experience, and work closely with Client Success, Product Support, and Implementation to make sure clients get full value from the platform and that what we learn flows back to Product and Engineering.
• You'll be responsible for keeping every stoplight honest — an accurate read on each client at all times, because the team's whole view of risk is only as good as your stoplights.
• You'll work the cadence — green every month, yellow every two weeks, red daily until resolved — so no account goes quiet long enough to churn.
• You'll catch risk before it's a red — read the early signals (usage dropping off, a frustrated owner, a workflow that isn't sticking) and get ahead of them.
• You'll run the save when an account slips — find the real root cause, not just the symptom, and pull it back to green.
• You'll turn client pain into product signal — file clear bugs and requests, and know the difference between a training gap (you fix it) and a product gap (Product needs to hear it).
• You'll partner with Product Support (Robbie, Tim) on escalations — you own the relationship, they own the fix.
• You'll take clean handoffs from Implementation and carry the relationship from there.
• You'll turn healthy clients into advocates — references, case studies, the stores a prospect calls to check us out.
• You'll keep Salesforce current so the stoplight snapshot reflects reality, not last month.

🎯 Requirements

• Ownership mindset - You treat your book like it's your own business and you're accountable for the outcome
• Reads people and signals early - You sense when an account is drifting before it shows up in a metric
• Excellent written and verbal communication - You can talk to a non-technical owner-operator and to our Product team with equal ease
• Organized and self-directed - You manage a full book, prioritize the right accounts, and keep your records clean
• Comfort with ambiguity - Startup CS has no playbook for everything; you build the missing parts

🏖️ Benefits

• Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
• Life insurance
• 401k with Betterment
• Unlimited PTO with 10 company paid holidays
• In-office gym
• Daily team lunches
• Learning materials and audiobook subscriptions

Skills & Technologies

Remote

$117k-130k

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Rundoo

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About Rundoo

Rundoo is a software company that provides a platform for managing and executing cloud-native applications. Their solution focuses on simplifying the complexities of Kubernetes and other container orchestration technologies, enabling developers and operations teams to deploy, manage, and scale applications more efficiently. Rundoo aims to abstract away the underlying infrastructure, allowing users to concentrate on building and delivering software. The platform offers features such as automated deployments, monitoring, security management, and cost optimization. By streamlining cloud-native operations, Rundoo empowers organizations to accelerate their digital transformation initiatives and achieve greater agility in their software development lifecycle.

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