Job Overview
Location
New York
Job Type
Full-time
Category
Customer Success Manager
Date Posted
January 18, 2026
Full Job Description
đź“‹ Description
- • Own and expand a portfolio of high-value gaming accounts—including operators, studios, and platform partners—by identifying untapped revenue streams, cross-sell opportunities, and strategic upsell plays across PayNearMe’s full product suite.
- • Develop and execute data-driven account plans that map directly to each client’s growth objectives, player-acquisition strategies, and quarterly business targets, ensuring every engagement ladders up to measurable ROI.
- • Collaborate with C-suite executives, commercial directors, and finance leaders to structure renewal terms, negotiate expansion contracts, and craft new-business initiatives that secure multi-year commitments and deepen wallet share.
- • Mine player-payment and transaction data to surface behavioral trends, churn signals, and lifetime-value insights; translate findings into actionable recommendations that drive incremental revenue, reduce cost per acquisition, and elevate player satisfaction.
- • Build and nurture executive-level relationships across product, finance, compliance, and operations functions—becoming the trusted advisor who shapes strategic roadmaps and influences key decisions before competitors even get a seat at the table.
- • Partner cross-functionally with marketing, product management, and revenue operations to design scalable growth programs, co-branded campaigns, and go-to-market motions that accelerate adoption within the rapidly evolving gaming segment.
- • Track, forecast, and report on commercial performance with forensic accuracy—owning renewal rates, expansion ARR, net-revenue retention, and contract-compliance metrics that keep leadership confident and investors bullish.
- • Serve as the voice of the gaming client inside PayNearMe, distilling market feedback into product requirements that address emerging regulatory shifts, alternative-payment preferences, and next-gen player experiences.
- • Champion best-practice sharing across the global CS organization, creating playbooks, case studies, and win-loss analyses that elevate the entire team’s ability to delight gaming clients and exceed growth targets.
- • Lead quarterly business reviews (QBRs) and executive workshops that showcase quantifiable impact, align stakeholders on future priorities, and secure strategic commitment for upcoming product launches and market-entry initiatives.
🎯 Requirements
- • 5+ years of client-success, account-management, or strategic-consulting experience within the gaming, fintech, or high-growth SaaS sectors.
- • Demonstrated track record of owning eight-figure ARR portfolios and exceeding net-revenue-retention targets of 110%+.
- • Deep fluency in gaming-operator business models, player-lifecycle economics, and regulatory landscapes (U.S. iGaming, real-money gaming, or social casino).
- • Technical proficiency with payments platforms, RESTful APIs, and data-analytics tools (SQL, Tableau, Looker, or equivalent).
- • Executive presence and negotiation skills that earn trust with C-suite stakeholders and drive consensus across matrixed organizations.
🏖️ Benefits
- • Fully remote-first culture with quarterly travel budget to meet clients and teammates in key gaming hubs.
- • Competitive base salary plus uncapped commission tied to expansion ARR and client NPS achievements.
- • Comprehensive health, dental, vision, and mental-wellness coverage starting day one.
- • Annual professional-development stipend of $3,500 for conferences, certifications, or advanced coursework.
Skills & Technologies
Onsite
About PayNearMe, Inc.
PayNearMe operates a cash payment network allowing consumers without traditional banking to pay bills, rent, and loan installments at participating retail locations. The system converts cash into electronic payments for businesses in lending, property management, auto finance, and utilities. Users receive a barcode or payment code to complete transactions at 7-Eleven, CVS, Family Dollar, and other chains. Merchants gain guaranteed electronic settlement and compliance tracking. Founded in 2009 and headquartered in Santa Clara, California, the company serves lenders, property managers, and government agencies needing inclusive payment options across the United States.
