Client Success Manager, Public Sector

Virta Health Corporation

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary strategic partner for a portfolio of state, local government, education, and public-sector customers, managing end-to-end customer relationships.
• Lead business reviews focused on customer engagement, measurable health outcomes, customer value, and long-term success metrics.
• Build and maintain strong relationships with executive stakeholders, benefits leaders, HR teams, and consultants within public-sector organizations.
• Navigate complex public-sector dynamics including multi-stakeholder decision-making, procurement processes, and budget cycles to ensure successful program adoption and retention.
• Partner cross-functionally with product, clinical, and operations teams to advocate for customer needs and deliver a seamless, high-quality customer experience.
• Identify customer risks, expansion opportunities, and strategic initiatives that deepen partnerships and drive retention and growth.
• Collect and synthesize customer feedback to inform product improvements, process enhancements, and overall customer success strategy.
• Develop a comprehensive understanding of Virta’s technology-enabled virtual care model, personalized nutrition protocols, and clinical outcomes framework within the first 90 days.
• Establish strong internal relationships with key cross-functional teams including sales, clinical operations, and data analytics to align on customer goals.
• Learn and adapt to the unique operational rhythms and compliance requirements of public-sector clients, including government contracting and reporting standards.
• Independently manage assigned customer accounts by the end of the 90-day onboarding period, conducting regular check-ins, strategic planning sessions, and outcome evaluations.
• Proactively leverage AI tools to enhance efficiency in reporting, communication, and customer insights generation.
• Ensure strict adherence to HIPAA regulations and Virta’s security and privacy procedures when handling sensitive patient health information.
• Contribute to a culture rooted in putting people first, ownership, transparency, evidence-based decision-making, and empowerment without ego.
• Participate in customer meetings, strategic planning discussions, and internal feedback loops to continuously improve customer success practices.

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role.
• Strong relationship-building, communication, and presentation skills with experience engaging executive-level customer stakeholders.
• Ability to manage multiple priorities while driving measurable customer outcomes.
• Experience navigating public-sector dynamics including procurement processes, budget cycles, and multi-stakeholder environments.
• Demonstrates a proactive use of AI tools to improve individual output and efficiency.

🏖️ Benefits

• Starting compensation range of $99,500–$128,500/year, commensurate with qualifications and experience.
• Remote-first work model with office hubs in Denver and San Francisco.
• Security and privacy training provided to ensure compliance with HIPAA regulations.
• Opportunity to contribute to a mission-driven organization focused on reversing metabolic disease in one billion people.
• Access to AI-powered recruiting tools via Ashby (data not used to train models).
• Exclusion from hiring in AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI for corporate roles.

Skills & Technologies

AWS

Remote

$99k-128k

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Virta Health Corporation

Visit Website

About Virta Health Corporation

Virta Health provides physician-supervised telehealth treatment for type 2 diabetes and metabolic disorders. Its evidence-based protocol combines continuous remote monitoring, personalized nutrition, and virtual medical care to reduce or eliminate medications and achieve sustained blood-sugar control. Founded in 2014, the company partners with employers and insurers to deliver outcomes-based programs that lower healthcare costs and improve patient health.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.