Client Success Manager - Remote

Sharecare, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Develop and maintain high-level relationships with assigned accounts, ensuring adherence to Client SLAs and maximizing existing services to their full value.
• Utilize technical and business development skills to increase client's utilization of current technology, track, analyze, and create relevant reports and insights.
• Effectively manage unplanned and ongoing projects/client deliverables on time, and within budget, collaborating with internal departments to resolve customer issues.
• Build and enhance positive working relationships with key clients and internal stakeholders, taking the initiative to resolve problems and meet deadlines.
• Collaborate with the reporting team to analyze necessary data, develop reports and dashboards, and deliver monthly, quarterly, and annually.
• Ensure implementation activities are achieved on schedule and as required, improving and maintaining the implementation process and ensuring consistency and success of implementations.
• Participate in client strategy and revenue goals for coming year, and support the renewal strategy development, packaging, presentation, and negotiation activities to retain and grow profitable existing business.
• Drive and support the strategic plans for clients to ensure account retention, growth, and short-term tactical plans to ensure client satisfaction.

🎯 Requirements

• Bachelor’s degree required, Master’s Degree in business, health administration, or clinical specialty is a plus or equivalent work experience in a business development, account management, or customer support role in software or financial services.
• At least 3-5 years of experience in a client-facing role, project management, account management, and comfortable interfacing with all levels of the business.
• Experience with cloud SaaS-based solutions or web applications.
• Strong communication skills and the ability to speak and write professionally to clients.
• Diverse capabilities represented by successful experiences in several healthcare settings or a variety of healthcare experiences within a single setting preferred.
• Demonstrated consultative sales and client relationship management abilities.
• Excellent time management, organization, and planning skills are essential.
• Able to set priorities, influence others, and manage customer expectations.
• Demonstrated success in customer relationship management.
• Able to effectively prioritize and multi-task under tight deadlines.
• Experience using standard MS Office tools.
• Strong interpersonal and quantitative skills.
• Ability to take initiative and exercise independent judgment, decision-making, and problem-solving expertise.
• Strong understanding of business SaaS business strategies.
• Ability to travel as business needs require.

🏖️ Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements, including remote work options
• Paid time off and holidays
• Employee assistance program
• Health and wellness programs
• Retirement savings plan
• Employee recognition and reward programs

Skills & Technologies

Remote

Degree Required

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Sharecare, Inc.

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About Sharecare, Inc.

Sharecare, Inc. is a digital health company that provides a platform connecting consumers, patients, and healthcare providers. It offers tools for health assessments, condition management, care coordination, and wellness programs. The company integrates data from electronic health records, wearable devices, and user inputs to deliver personalized health insights and recommendations. Sharecare serves individuals, employers, health plans, and health systems through mobile and web applications. Founded in 2010, it is headquartered in Atlanta, Georgia.

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