Client Success Manager, Social

Bazaarvoice, Inc.

Job Overview

Location

Remote, United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Client Success Manager, Social at Bazaarvoice, you will play a pivotal role in helping brands and retailers maximize the value of their social commerce investments by driving adoption, engagement, and measurable outcomes from user-generated content solutions.
• Day to day, you will manage a portfolio of enterprise clients, serving as their trusted advisor to develop and execute social strategy roadmaps, conduct business reviews, identify expansion opportunities, and ensure successful implementation and ongoing optimization of Bazaarvoice’s social solutions.
• You will collaborate closely with cross-functional teams including Sales, Product, Marketing, and Support to advocate for client needs, influence product enhancements, and deliver seamless experiences that drive retention and growth.
• Bazaarvoice is a global leader in connecting brands with consumers through authentic user-generated content, operating in a mission-driven culture recognized as a Great Place to Work across multiple countries, where innovation and customer impact are central to everything we do.
• In this role, you will deepen your expertise in social commerce, customer success strategy, and enterprise relationship management while developing skills in data-driven storytelling, strategic account planning, and influencing without authority — positioning you for advancement into senior client leadership or strategic consulting roles.

🎯 Requirements

• Bachelor’s degree or equivalent professional experience
• 3+ years of experience in client success, account management, or consulting, preferably in SaaS, marketing technology, or social media solutions
• Proven ability to manage complex client relationships and drive adoption, retention, and expansion in enterprise environments
• Strong communication and presentation skills, with experience delivering executive-level business reviews and strategy sessions
• Experience working with social media platforms, user-generated content, or digital marketing technologies
• Familiarity with CRM systems (e.g., Salesforce) and customer success platforms

🏖️ Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement plan with company match
• Generous paid time off and company holidays
• Professional development stipend and access to learning resources
• Remote work flexibility within the United States
• Employee recognition programs and wellness initiatives

Skills & Technologies

Remote

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Bazaarvoice, Inc.

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About Bazaarvoice, Inc.

Bazaarvoice is a global leader in enterprise software that helps brands and retailers provide authentic customer experiences. Their comprehensive suite of solutions enables businesses to harness the power of user-generated content (UGC) across the entire customer journey. This includes collecting and displaying product reviews, ratings, Q&A, and social media content. Bazaarvoice's platform helps brands improve conversion rates, increase average order value, and build stronger customer loyalty by leveraging the trust and influence of peer-to-peer recommendations. They serve a wide range of industries, empowering companies to connect with their customers through genuine feedback and social proof.

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