Job Overview
Location
Paris
Job Type
Full-time
Category
Customer Success
Date Posted
July 9, 2026
Full Job Description
đź“‹ Description
- • As a Client Success Manager, you will be responsible for driving client satisfaction and retention across Southern Europe.
- • You will work closely with cross-functional teams to develop and execute client success plans, ensuring seamless delivery of Bazaarvoice solutions.
- • Collaborate with sales teams to identify new business opportunities and develop strategic plans to expand existing client relationships.
- • Develop and maintain strong relationships with key stakeholders, including client executives, product managers, and technical leads.
- • Analyze client feedback and data to identify trends and areas for improvement, providing actionable insights to drive business growth.
- • Work closely with the product team to provide feedback on product development and ensure alignment with client needs.
- • Develop and deliver training programs to educate clients on Bazaarvoice solutions and best practices.
- • Stay up-to-date on industry trends and competitor activity, providing strategic recommendations to the leadership team.
- • Collaborate with the marketing team to develop and execute go-to-market strategies.
- • Develop and maintain a deep understanding of Bazaarvoice solutions, including product features, technical capabilities, and business benefits.
- • Develop and maintain a deep understanding of the Southern European market, including key trends, challenges, and opportunities.
- • Develop and maintain a deep understanding of client needs, including business goals, technical requirements, and pain points.
🎯 Requirements
- • 5+ years of experience in client success, account management, or a related field.
- • Proven track record of driving client satisfaction and retention.
- • Strong understanding of the Southern European market and its key trends, challenges, and opportunities.
- • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
🏖️ Benefits
- • Competitive salary and bonus structure.
- • Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- • Opportunities for professional growth and development, including training and education programs.
- • Collaborative and dynamic work environment.
- • Recognition and rewards for outstanding performance.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Bazaarvoice, Inc.
Bazaarvoice is a global leader in enterprise software that helps brands and retailers provide authentic customer experiences. Their comprehensive suite of solutions enables businesses to harness the power of user-generated content (UGC) across the entire customer journey. This includes collecting and displaying product reviews, ratings, Q&A, and social media content. Bazaarvoice's platform helps brands improve conversion rates, increase average order value, and build stronger customer loyalty by leveraging the trust and influence of peer-to-peer recommendations. They serve a wide range of industries, empowering companies to connect with their customers through genuine feedback and social proof.
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