Job Overview
Location
US-Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 12, 2026
Full Job Description
đź“‹ Description
- • As a Client Success Manager focused on the xSMB segment (under 400 employees), you will be the primary driver of adoption, engagement, and retention for a high volume of clients, utilizing digital programs and scaled success motions to ensure clients achieve value, identify key risks, and maximize renewal and expansion opportunities.
- • You will own a large portfolio of approximately 140 clients, focusing on efficient, scalable success; drive adoption and engagement through digital programs and scaled customer journey tactics; maximize retention and revenue by securing renewals, minimizing churn, and identifying upsell/cross-sell opportunities; serve as the client advocate internally by collaborating with cross-functional teams to ensure client needs are met; manage client escalations efficiently to ensure timely resolution and a positive customer experience; and track and report on key account metrics such as enrollment, adoption, and retention while accurately forecasting renewals.
- • DailyPay is transforming the way people get paid as a worktech company and the industry’s leading on-demand pay solution, using an award-winning technology platform to help America’s top employers build stronger relationships with their employees through a voluntary employee benefit that enhances financial well-being and workplace motivation; headquartered in New York City with operations throughout the United States and in Belfast.
- • In this role, you will develop expertise in scaled customer success models, deepen your ability to manage high-volume client portfolios, strengthen your influence with C-level stakeholders, and gain experience driving retention and expansion in the HR/payroll-adjacent worktech space, positioning you for growth in client success, account management, or customer strategy roles.
🎯 Requirements
- • 3+ years of proven work experience in a Client Success, Customer Support, Account Management, or Sales role
- • Demonstrated success in managing a large number of accounts or a high-volume client segment
- • Proficiency with CRM software (e.g., Salesforce, HubSpot) and using data/reporting systems to manage a book of business
- • Strong communication and presentation skills with the ability to influence C-Level stakeholders as needed
- • Solution-oriented mindset and a client-first approach
🏖️ Benefits
- • Exceptional health, vision, and dental care
- • Opportunity for equity ownership
- • Life and AD&D, short- and long-term disability
- • Employee Assistance Program
- • Employee Resource Groups
- • Fun company outings and events
- • Unlimited PTO
- • 401K with company match
Skills & Technologies
About DailyPay, Inc.
DailyPay provides an on-demand pay platform that integrates with employer payroll systems, allowing employees to access earned wages before the scheduled payday. Founded in 2015 and headquartered in New York City, the company partners with enterprises across retail, hospitality, healthcare and contact-center industries to offer real-time pay transfers, automated savings, financial counseling and analytics dashboards that reduce turnover and support workforce financial wellness.
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