Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • The Client Success Specialist will work with clients and internal stakeholders to maximize client retention and profitability through consistent delivery of licensing & subscription-related client success motions.
- • Day to day responsibilities include serving as a strategic partner to customers, NRI Alliance Partners, and internal sales and delivery teams, ensuring strong retention, increased consumption, and expansion of partners’ solutions.
- • The role involves collaboration with operations, finance, and managed services teams to establish best operational practices that ensure scalability as the licensing and subscription business expands.
- • The person in this role will learn to drive client success in a growing licensing and subscription business, develop expertise in partner ecosystems, and contribute to scalable operational frameworks that support long-term client value and business growth.
🎯 Requirements
- • Experience in client success, account management, or a related customer-facing role
- • Strong understanding of licensing and subscription business models
- • Ability to collaborate effectively with cross-functional teams including operations, finance, and managed services
🏖️ Benefits
- • Opportunity to work remotely
- • Role in a growing and strategic business area (licensing and subscription)
- • Exposure to internal stakeholders across sales, delivery, operations, and finance teams
Skills & Technologies
About Core BTS, Inc.
Core BTS is a technology integrator providing cloud, cybersecurity, data analytics, digital workplace, and managed services to mid-market and enterprise clients across the United States. The company designs, deploys, and supports solutions from Microsoft, Cisco, and other leading vendors, focusing on hybrid cloud, modern workplace, and security outcomes. Founded in 2002 and headquartered in Indianapolis, Indiana, Core BTS serves finance, healthcare, manufacturing, government, and education sectors through advisory, implementation, and managed service engagements.
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