Job Overview
Location
Palo Alto, California
Job Type
Full-time
Category
Customer Success
Date Posted
April 5, 2026
Full Job Description
đź“‹ Description
- • As a Commercial Customer Success Manager at Workato, you will ensure the success and adoption of the Workato Intelligent Automation Platform for assigned customers, driving retention, growth, and value realization.
- • Day to day, you will develop and maintain strategic customer relationships, provide technical product expertise, coach and mentor the CSM team, serve as the primary escalation point for customer issues, and deliver quantitative and qualitative analysis to inform product and team decisions.
- • Workato is a leader in enterprise orchestration, trusted by 400,000 global customers, recognized by Forbes’ Cloud 100, Deloitte Tech Fast 500, Business Insider, and Quartz as a top workplace and high-growth innovator in automation and integration.
- • In this role, you will deepen your expertise in customer success, technical account management, and business automation while developing leadership skills through mentoring and cross-functional influence, positioning you for growth in a fast-scaling, innovation-driven SaaS environment.
Skills & Technologies
About Workato, Inc.
Workato provides low-code/no-code enterprise automation and integration software that connects applications, data, and business processes across cloud and on-premises systems. Its platform offers pre-built connectors, recipes, and AI-powered workflow orchestration for finance, HR, IT, sales, support, and marketing functions. The company enables organizations to automate tasks without extensive coding, reducing manual effort and accelerating digital transformation initiatives. Workato serves mid-market to large enterprises worldwide through a subscription-based SaaS model, emphasizing security, governance, and scalability for complex integrations.
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