Commercial Programs Operations Specialist

Bonterra Tech Holdings LLC

Job Overview

Location

Remote, United States

Job Type

Full-time

Full Job Description

📋 Description

• Own end-to-end administration of SalesLoft, including user provisioning, settings configuration, and platform governance to ensure optimal system functionality.
• Build, upload, and maintain sales cadences aligned with go-to-market priorities and Commercial Programs campaign calendars, ensuring content accuracy and consistent formatting across teams.
• Manage cadence libraries, templates, and tagging conventions to enable clean organization, easy discoverability, and efficient reuse by sales teams.
• Monitor and analyze cadence performance metrics including open rates, reply rates, step completion rates, and conversion outcomes to assess effectiveness.
• Build and maintain dashboards and regular reporting cadences that surface actionable insights for Sales Ops and Commercial Programs leadership.
• Identify underperforming cadences and collaborate with stakeholders to test, iterate, and optimize messaging, sequencing, and timing for improved results.
• Develop and implement A/B testing frameworks to drive continuous improvement in cadence effectiveness and engagement outcomes.
• Manage and maintain integrations between SalesLoft and adjacent sales systems such as CRM, marketing automation, enrichment tools, and data platforms.
• Build, monitor, and troubleshoot automated workflows to ensure reliable data flow and seamless process execution across the sales technology stack.
• Collaborate with Revenue Operations and IT teams to scope, implement, and QA integration enhancements, ensuring alignment with business requirements.
• Document integration architecture and maintain a system-of-record for automation logic, dependencies, and configuration changes.
• Proactively identify inefficiencies in platform configurations and propose solutions to improve sales rep productivity and program outcomes.
• Stay current on SalesLoft product updates and evaluate new features for potential adoption to enhance platform capabilities.
• Translate business requirements from Sales and Commercial Programs teams into technical platform solutions and operational improvements.
• Contribute to the development of standard operating procedures (SOPs) and training materials to support SalesLoft adoption and user proficiency.
• Ensure data hygiene and accurate configuration across all sales engagement systems to support reliable reporting and automation.
• Partner cross-functionally with Sales, Marketing, and Revenue Operations to align platform operations with commercial priorities and revenue goals.
• Maintain high accuracy in data management, platform configuration, and documentation to support scalable and repeatable sales operations.
• Communicate technical concepts clearly to non-technical stakeholders to facilitate adoption and alignment across departments.

🎯 Requirements

• 2–4 years of experience in a Sales Operations, Revenue Operations, or sales technology administration role
• Hands-on SalesLoft experience, including cadence management, reporting, and platform administration
• Proven ability to manage integrations and automations between SaaS platforms (e.g., Salesforce, HubSpot, Outreach, or similar)
• Strong analytical skills with experience building reports and dashboards to communicate performance data
• Detail-oriented with a high degree of accuracy in data management and platform configuration
• Ability to manage multiple priorities simultaneously in a fast-paced, cross-functional environment
• Strong written and verbal communication skills, with an ability to translate technical concepts for non-technical stakeholders

🏖️ Benefits

• Comprehensive benefits package supporting health, well-being, and growth
• Compensation range of $64,000 - $85,000 USD
• Potential for bonuses, incentives, and equity as part of total rewards package
• Inclusive, equitable workplace culture focused on meaningful social impact

Skills & Technologies

Remote

$64k-85k

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Bonterra Tech Holdings LLC

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About Bonterra Tech Holdings LLC

Bonterra provides cloud software and data services to nonprofit organizations, public agencies, and corporate social-good teams. Its platform combines fundraising, donor management, digital engagement, volunteer coordination, and outcomes analytics into a unified ecosystem, helping users raise funds, mobilize supporters, and measure impact. Formed through the 2023 combination of Social Solutions, CyberGrants, EveryAction, Network for Good, and other providers under parent company Bonterra Tech Holdings LLC, the company serves more than 19,000 customers across North America and the United Kingdom.

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