Job Overview
Location
Home-Based - GBR
Job Type
Full-time
Category
Marketing
Date Posted
May 18, 2026
Full Job Description
đź“‹ Description
- • The Communications, Engagement & Stakeholder Lead role at Capita plc is a fixed-term, home-based position supporting the Public Sector Pensions contracts, with an initial focus on the Civil Service Pensions Scheme (CSPS) to ensure clear, timely, and seamless communications to stakeholders and colleagues.
- • Day-to-day responsibilities include acting as a bridge between business, operational teams, and media/public affairs colleagues by coordinating fact-finding, shaping messages, and enabling swift, accurate responses to media queries and external enquiries; internally, packaging information from management and operational leads to drive consistent internal communications cascades, including to frontline colleagues, and equipping them with talking points for high-profile member issues.
- • The role sits within Capita’s Pensions Solutions business, supporting Public Sector Pensions contracts, and will expand over time to cover three additional contracts as the CSPS contract stabilises and the communications approach becomes embedded.
- • In this role, the individual will develop strategic communication expertise, gain experience managing reputational risk, lead and develop a team, build strong relationships with internal and external stakeholders, and oversee integrated communication plans that meet contractual obligations while contributing to corporate and divisional priorities.
🎯 Requirements
- • Experience in developing and executing integrated communication strategies
- • Proven ability to manage and develop a team
- • Strong stakeholder management skills with internal and external audiences
- • Experience in monitoring and evaluating communication activities to refine approaches
- • Ability to produce high-quality content for multiple communication channels
- • Experience supporting public sector or pensions-related contracts
🏖️ Benefits
- • Home-based working arrangement
- • Opportunity to work on high-impact public sector pensions contracts
- • Exposure to strategic communication and reputational risk management
- • Chance to lead and develop a team within a large organisation
- • Professional growth in stakeholder engagement and internal communications
- • Involvement in shaping organisational narratives and communication plans
Skills & Technologies
About Capita plc
Capita plc is a UK-based business process outsourcing and professional services company. It provides customer management, administration, and consulting services to central and local government, defence, education, transport, and private-sector clients. Capita operates in technology, people, and business process solutions, handling functions such as customer service, HR, finance, and digital transformation. The company manages large-scale contracts, including health assessments, learning services, and emergency response systems. Founded in 1984 and headquartered in London, Capita employs tens of thousands across the UK and internationally, delivering managed services and technology-enabled solutions to improve operational efficiency and public service outcomes.
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