Communications Lead – Private Sector

📋 Description

• • Lead end-to-end service and relationship management for private sector pension clients, ensuring highest quality delivery and client satisfaction.
• • Serve as the primary client contact, providing strategic consultancy and direction through meetings, workshops, and calls with senior stakeholders.
• • Develop and implement retirement communication strategies aligned with client business goals and regulatory requirements including GMP and pension dashboards.
• • Oversee project and campaign planning, ensuring alignment with client strategic objectives and timely delivery of complex communication materials.
• • Ensure accuracy and quality of all deliverables, particularly copy and communication assets, with attention to compliance and regulatory standards.
• • Drive client profitability and growth by identifying organic opportunities, managing risks, and proactively solving operational challenges.
• • Line manage a team of Account Managers and Account Executives, providing mentorship, coaching, and performance evaluation to ensure continuous improvement.
• • Collaborate with internal subject matter experts in digital, customer experience (CX), and education to deliver comprehensive client solutions.
• • Measure and analyze communication ROI using data and insights to inform strategy and demonstrate value to clients.
• • Own the annual business plan for your team, including revenue targets, client development, and commercial growth initiatives.
• • Contribute to new business proposals, presentations, and pitches, representing the company at client onboarding sessions and industry meetings.
• • Develop and secure client case studies and testimonials to showcase service success and support marketing efforts.
• • Cultivate strong internal and external relationships to enable effective consulting and cross-functional collaboration.
• • Act as a trusted advisor to senior client stakeholders, promoting Capita’s services and encouraging long-term business growth.
• • Resolve stakeholder conflicts proactively to achieve mutually beneficial outcomes.
• • Lead by example in governance, ensuring adherence to internal processes, accurate time recording, and timely project reporting.
• • Maintain precise records of chargeable and non-chargeable time, overseeing invoicing and financial accountability for client projects.
• • Stay current on pension industry trends, member behavior, and regulatory changes to inform innovative communication approaches.
• • Champion innovation in digital engagement, behavioral nudges, and inclusive communication frameworks for defined benefit (DB) and defined contribution (DC) schemes.
• • Lead the development of scalable engagement frameworks applicable across pension schemes to improve member outcomes and communication effectiveness.
• • Represent Capita positively within the organization, providing leadership and support to colleagues across departments.