Community & Advocacy Manager

Alan SAS

Job Overview

Location

Paris, France

Job Type

Full-time

Full Job Description

📋 Description

• Own Alan’s day-to-day engagement across Reddit, Trustpilot, forums, comment sections (Meta, LinkedIn), and direct messages, providing timely, accurate, and on-brand responses to real user questions about health insurance and mutuelles.
• Build and actively manage the official Alan subreddit from inception: set community norms, seed high-quality discussions, moderate fairly, and grow it into a trusted peer space for users seeking honest health coverage advice.
• Identify and cultivate relationships with existing Alan champions—happy members, engaged health professionals, and HR admins—who organically recommend Alan, turning them into verified advocates through structured outreach and recognition.
• Scout and recruit high-value creators and power users on Reddit and other online communities, nurturing them to become authentic voices for Alan by setting clear standards for contribution quality and providing support.
• Design and execute community-first moments such as AMAs, Q&As, and contributor recognition campaigns to incentivize participation and deepen trust in Alan’s brand presence.
• Monitor online sentiment, recurring questions, pain points, and emerging trends in health-related discussions, translating qualitative insights into actionable feedback for Product and SEO/GEO teams.
• Provide the Organic Social Media Lead and Ad Creative Lab with raw, real-world content—member stories, use cases, and common queries—to fuel Alan’s organic content engine and ad creative development.
• Leverage AI tools to scale community engagement operations without sacrificing accuracy, depth, or authenticity, automating repetitive tasks while maintaining human-centered communication.
• Stay deeply attuned to internet culture, algorithmic shifts, meme formats, and rising narratives on health-related platforms like Reddit and X (Twitter) to ensure Alan’s presence remains relevant and culturally fluent.
• Expand Alan’s community footprint beyond France by developing scalable playbooks for Belgium, Spain, and Canada as the company grows, adapting tone and context to local health systems and user behaviors.
• Act as the primary human bridge between Alan’s audience and internal teams, ensuring community feedback directly influences product improvements, content strategy, and customer experience design.
• Maintain a hands-on, executional approach: this role requires doing the work yourself, not managing others, with AI as a force multiplier—not a replacement—for authentic engagement.
• Operate with autonomy in an ambiguous, fast-moving environment, building structure and processes where none exist, while remaining agile to evolving community dynamics and platform changes.
• Demonstrate genuine curiosity about the daily realities of Alan’s audience: freelancers, retirees, HR leaders, students, and those navigating chronic conditions, mental health, fertility, and reimbursement challenges.

🎯 Requirements

• Strong written and verbal communication skills in English & French
• 1-3 years in community management, social media, or customer engagement; or a strong personal track record of active online community participation
• Genuine, active presence in online communities, especially Reddit, with deep understanding of subreddit culture, moderation norms, and trust-building dynamics
• Exceptional written communication skills with ability to adapt tone naturally across contexts
• Data-driven mindset with ability to translate community metrics (sentiment, engagement, conversion, contribution quality) into actionable strategy
• Excitement for hands-on, executional work and comfort using AI tools to enhance efficiency without losing authenticity

🏖️ Benefits

• Fair rewards with generous equity packages complementing base salary
• Flexible office options: HQ in Paris, sponsored co-working hubs in Ghent/Brussels/Antwerp, or full remote with home office equipment sponsorship
• Top-of-the-range equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
• 100% covered comprehensive health insurance for you and your family
• Flexible vacation policy and flexible working hours
• Coaching: dedicated coach paired with every employee from day one to support impact, engagement, and personal growth
• Extended parental leave for all new parents (permanent contracts only)
• Learning & training budget for books, conferences, and speaking opportunities
• Green mobility budget for senior-level employees

Skills & Technologies

Remote

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Alan SAS

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About Alan SAS

Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).

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