Job Overview
Location
United States
Job Type
Full-time
Category
Marketing
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • Community Engagement Associate at Solace Corporation, a Series C healthcare startup redefining patient advocacy by pairing patients with expert advocates to navigate the complex U.S. healthcare system.
- • Day-to-day responsibilities include managing responses across social media and review platforms (Meta, Reddit, Trustpilot, BBB), collaborating with CX, Marketing, and Clinical Operations teams to triage escalations, identifying trends in customer feedback, owning SLA compliance for response times, and upholding brand tone in all communications.
- • Solace is a mission-driven, U.S.-based team backed by top-tier VC firms including Inspired Capital, Craft Ventures, and IVP, focused on improving healthcare outcomes through empathy, accuracy, and service recovery.
- • In this role, you will develop expertise in healthcare advocacy, community management, and cross-functional collaboration while shaping Solace’s brand voice and contributing to a culture where patients feel supported and empowered.
🎯 Requirements
- • 1+ years of experience in community management, internal communications, or PR with preference for venture-backed tech or consumer startup experience
- • Experience managing internal communication tools, knowledge management, and community platforms
- • Bachelor’s degree in a related discipline preferred; clinical background strongly preferred
- • Strong written communication skills to explain complex healthcare concepts in simple, jargon-free language using Solace’s brand voice
- • Ability to maintain confidentiality, exercise strong judgment, and uphold professionalism at all times
- • Proactive nature, sense of urgency, and motivation to exceed customer needs
🏖️ Benefits
- • Opportunity to shape Solace’s customer and advocate community from the ground up at a mission-driven healthcare startup
- • Core role in building a culture where advocates feel supported, informed, and empowered to help patients navigate healthcare
- • Work alongside a lean, intense, and caring team committed to doing the best work of their lives
- • Based in the United States with remote-friendly flexibility implied by U.S.-based team structure
- • Backed by leading VC firms with a $1B valuation, offering stability and growth potential in a high-impact sector
Skills & Technologies
About Solace Corporation
Solace Corporation provides event-driven middleware and streaming data movement solutions that let enterprises connect cloud, on-premises, and IoT environments. Its PubSub+ event brokers, APIs, and managed services enable real-time information flow across applications, devices, and users for financial services, retail, transportation, and government markets. The company supports open protocols like AMQP, MQTT, JMS, and REST, integrates with Kubernetes, Kafka, and serverless platforms, and offers hybrid and multi-cloud deployment options. Headquartered in Ottawa, Canada, Solace was founded in 2001 and serves global customers requiring low-latency, high-throughput, and secure event streaming.
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