Job Overview
Location
GBR Remote
Job Type
Full-time
Category
Marketing
Date Posted
May 20, 2026
Full Job Description
đź“‹ Description
- • As a Community Management Consultant at ModSquad, you will play a critical role in building, maintaining, and empowering digital communities for clients across global markets, leveraging your expertise in social media platforms and community engagement strategies.
- • Day to day, you will brainstorm community growth initiatives, design and execute content calendars, manage customer interactions via tools like Sprout Social and Meta Business Manager, report KPIs, troubleshoot community crises, and collaborate daily with internal teams and clients to improve social ROI and digital experiences.
- • ModSquad is a global provider of digital engagement services, specializing in community management, content moderation, and customer support for brands across gaming, entertainment, tech, and more, operating with a remote-first culture and a commitment to inclusive hiring practices.
- • In this role, you will develop advanced skills in community strategy, crisis management, analytics reporting, and cross-functional collaboration, while gaining hands-on experience with emerging social platforms and tools that drive meaningful engagement and brand loyalty.
🎯 Requirements
- • Proactive, self-starter with strong follow-through on initiatives
- • Strong problem-solving, creative writing, and editorial skills
- • Excellent verbal and written communication skills, comfortable delivering both positive and negative feedback
- • Professional experience managing communities on Facebook, Instagram, YouTube, TikTok, Threads, and X
- • Bachelor’s degree or equivalent work experience with minimum 4 years in social or community management
- • Ability to execute community initiatives, measure results, and adapt programs based on feedback
🏖️ Benefits
- • Opportunity to work remotely with a global team
- • Chance to level up your tech career with cheerful, impactful solutions
- • Exposure to diverse clients and industries including gaming, entertainment, and tech
- • Support for professional growth through hands-on experience with emerging social tools and platforms
- • Inclusive workplace as an Equal Opportunity Employer committed to diversity and belonging
- • Flexibility to contribute creatively while maintaining professional standards in community engagement
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Metaverse Mod Squad, Inc.
Metaverse Mod Squad, Inc. provides outsourced customer support, content moderation, social media management, and community engagement services to brands, game publishers, media companies, and e-commerce platforms worldwide. Founded in 2007, the company operates a distributed workforce of moderators and support agents who work 24/7 across multiple languages and digital channels to safeguard online communities, enforce policy compliance, and enhance user experience. Clients include Fortune 500 enterprises, AAA game studios, streaming services, and consumer brands seeking scalable, on-demand moderation and customer care solutions.
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