Community Operations Specialist - Tokyo

📋 Description

• • Serve as the voice of our brand in our Japanese online communities, actively engaging with users, answering questions, and enforcing community guidelines to ensure a safe and constructive environment.
• • Act as a first responder for user-reported issues, troubleshooting problems, and escalating complex bugs with clear, concise data to our global Product and Engineering teams.
• • Champion the voice of our Japanese users by analyzing community conversations to identify unique local trends, synthesize feedback, and deliver actionable insights that influence our product roadmap.
• • Help build and scale our Japanese community programs, from planning and hosting local user get-togethers and offline events to identifying and nurturing online super users to foster a vibrant ecosystem.
• • Partner with regional (JP) and global teams (Marketing, Product) to execute community-facing initiatives, ensuring our product launches, surveys, and events resonate with the Japanese market.
• • Join a fast-growing, high-impact startup that reached $250M in annual revenue within three years of founding, offering the opportunity to shape the future of human-AI interaction.
• • Work in a culture that values innovation, teamwork, continuous learning, and career growth, with exposure to global markets and competitive compensation.
• • Contribute to a mission-driven organization building the world’s most trusted AI work companion, used by over 1.5 million users, with strict adherence to international data security and privacy standards including ISO 27001, GDPR, SOC 2, and HIPAA.