Job Overview
Location
EMEA Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 14, 2026
Full Job Description
đź“‹ Description
- • This is a part-time, 6-month contract Customer Success Manager role based remotely in the UK or Ireland, supporting Customer.io’s growing EMEA customer base during a period of rapid scale.
- • Day to day, you will triage and respond to customer tickets via email and Zoom, diagnose root causes using API docs, conditional-logic workflows, and Liquid templates, identify complex issues for escalation, advise on Customer.io strategy and best practices, and facilitate onboarding calls and support sessions as needed.
- • You’ll join a smart, supportive, and growth-minded Customer Success team that values empathy, transparency, and responsibility, working alongside the Americas Scaled CS team to deliver world-class service in a digital-led SaaS environment.
- • In this role, you’ll gain hands-on experience managing high-volume customer requests, deepen your technical troubleshooting skills in marketing automation platforms, and build expertise in customer advocacy and scalable support processes—positioning you for long-term growth in Customer Success or Technical Account Management.
🎯 Requirements
- • 2–3 years of experience in Customer Success, Technical Account Management, or technical support in SaaS, with readiness to transition into a CS role
- • Comfortable communicating with customers via email and video calls (Zoom)
- • Ability to read API docs, build logic flows, and troubleshoot integrations by diagnosing root causes
- • Familiarity with marketing automation platforms such as Customer.io, Marketo, Braze, Iterable, ActiveCampaign, or Klaviyo
- • Experience supporting customers at scale, managing a high-volume book of business (e.g., ~1,500 customers)
🏖️ Benefits
- • Competitive hourly rate of $60 USD for 20 hours per week
- • Fully remote work with flexible scheduling aligned to UK/Ireland business hours (9am–5pm GMT, Mon–Fri)
- • 6-month contract with possible extension, offering stability and opportunity for impact during rapid company growth
- • Background check and employment verification conducted as part of a transparent, human hiring process
- • Opportunity to work with a mission-driven company committed to inclusion, equity, and bias-free practices in tech
Skills & Technologies
About Peaberry Software Inc.
Peaberry Software Inc. operates as Customer.io, a messaging platform that enables SaaS and e-commerce businesses to send targeted emails, SMS, push, and in-app messages based on real-time customer data. Founded in 2012 and headquartered in New York, the company provides APIs, visual workflow builders, and segmentation tools to automate lifecycle campaigns without heavy engineering. It serves venture-backed startups and public companies seeking to increase activation, retention, and revenue through behavior-driven communication.
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