Contract Renewals Manager, Upmarket - Dutch Speaking

📋 Description

• • The Contract Renewals Manager, Upmarket - Dutch Speaking role at HubSpot is a critical position designed to ensure the seamless execution of customer contract renewals and maximize customer investment in HubSpot’s platform. This role is pivotal in maintaining strong customer relationships, driving retention, and contributing to the company’s revenue growth by ensuring customers derive ongoing value from their subscriptions. As a key liaison between customers and internal teams, this role directly impacts customer satisfaction and HubSpot’s long-term success.
• • On a day-to-day basis, the Contract Renewals Manager will:
• • Own the end-to-end contract renewal process for assigned customer accounts, ensuring accuracy, timeliness, and a positive customer experience. This includes managing contract negotiations, amendments, and renewals to align with customer needs and business objectives.
• • Collaborate closely with sales representatives, customer success managers, and leadership to execute renewals, address customer inquiries, and resolve any contractual issues. This involves coordinating with cross-functional teams to gather necessary information, align on renewal terms, and ensure all parties are informed and aligned.
• • Engage with customers proactively via phone calls (both scheduled and ad hoc) to discuss contract terms, address concerns, and ensure they are maximizing the value of their HubSpot investment. The role requires a target of 42 customer calls per month, demonstrating a high level of customer interaction and relationship management.
• • Lead forecasting discussions and pipeline reviews with internal stakeholders to provide insights into renewal trends, potential risks, and opportunities for upselling or cross-selling. This includes analyzing customer data, identifying patterns, and making data-driven recommendations to improve renewal rates.
• • Establish and maintain cooperative working relationships with customers, fostering trust and transparency. This involves understanding customer goals, addressing their pain points, and ensuring their experience with HubSpot remains positive throughout the contract lifecycle.
• • Contribute to the growth and improvement of the renewal management organization by providing feedback, testing new processes, and piloting playbooks. This role offers the opportunity to shape best practices and influence the broader team’s approach to contract renewals.
• • HubSpot is a leading AI-powered customer platform that provides software, integrations, and resources to help businesses grow by focusing on their customers. The company is known for its customer-centric culture, which is grounded in four core commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. HubSpot values flexibility, connection, and inclusivity, offering employees the opportunity to work remotely, from the office, or in a hybrid model. The company is globally recognized for its award-winning culture, which emphasizes collaboration, innovation, and employee growth.
• • In this role, the Contract Renewals Manager will have the opportunity to develop expertise in contract management, customer retention, and negotiation strategies. They will gain hands-on experience in managing high-value customer accounts, collaborating with cross-functional teams, and contributing to the strategic growth of HubSpot’s renewal organization. Additionally, this role offers the chance to build strong interpersonal and communication skills, as well as the ability to influence customer outcomes and drive business success. Over time, the Contract Renewals Manager can advance into leadership roles within customer success, sales, or operations, leveraging their experience to mentor others and shape the future of HubSpot’s customer engagement strategies.