Job Overview
Location
Remote, USA
Job Type
Full-time
Category
Customer Success Manager
Date Posted
April 28, 2026
Full Job Description
đź“‹ Description
- • As a Senior Customer Success Manager for Onshape at PTC, you will serve as the post-sale lead point of contact for a portfolio of customers, driving adoption, value realization, and renewal of Onshape’s cloud-based CAD platform.
- • You will manage a hybrid portfolio of SMB, mid-market, and enterprise accounts across the West Coast of the U.S., Australia, New Zealand, and other APAC regions, building strong relationships with key stakeholders to ensure successful product adoption and expansion.
- • You will act as the voice of the customer internally, gathering feedback through quarterly business reviews and advocating for customer needs across product, sales, and support teams to improve the overall customer experience.
- • You will drive revenue growth by identifying expansion opportunities, managing renewals, and turning customers into advocates through case studies, referrals, and success stories that highlight the impact of Onshape on their design and manufacturing processes.
- • You will join a global team of nearly 7,000 at PTC, a company dedicated to bridging the physical and digital worlds through innovative software that empowers customers to create better products and improve operations.
- • You will have the opportunity to grow your expertise in customer success, SaaS, and CAD technologies while contributing to a mission-driven culture that values innovation, inclusion, and employee development.
🎯 Requirements
- • Must be located in the U.S. Pacific Time Zone (West Coast)
- • Bachelor’s degree or equivalent preferred
- • 3+ years of experience in a B2B customer-facing role, account management, or relevant field such as business, communication, or computer science
- • Excellent written and verbal communication skills, with the ability to adapt to diverse audiences and communication styles
- • Experience with CRM tools such as Salesforce, ChurnZero, Zendesk, or JIRA
- • Self-starter mindset with a results-oriented approach and ability to manage multiple projects simultaneously
🏖️ Benefits
- • Competitive salary range of $89,000–$115,000 annually, with potential for performance-based bonuses
- • Employee Stock Purchase Plan (ESPP) allowing purchase of discounted PTC stock
- • Comprehensive health benefits including medical, dental, and vision insurance
- • Retirement savings with 401(k) plan and employer match
- • Paid time off, sick leave, tuition reimbursement, and flexible spending accounts
- • Life insurance, disability coverage, and for eligible office-assigned employees, a generous commuter subsidy
Skills & Technologies
About PTC Inc.
PTC Inc. develops enterprise software for product lifecycle management, computer-aided design, augmented reality, Internet of Things, and service lifecycle management. Its platforms, including Creo, Windchill, ThingWorx, and Vuforia, help manufacturers design, operate, and service physical products in global markets. Founded in 1985, the company serves aerospace, automotive, electronics, industrial machinery, and medical device industries worldwide, enabling digital transformation through connected data, predictive analytics, and mixed-reality interfaces that bridge engineering, manufacturing, and field service workflows.
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