Senior Customer Success Manager (Australia)

📋 Description

• • Senior Customer Success Manager role focused on driving customer satisfaction and retention for Filigran’s open-source cybersecurity solutions in the Australian market
• • Day-to-day responsibilities include owning the full customer lifecycle (onboarding, adoption, training, renewal), building proactive relationships with Australian customers, identifying upsell/cross-sell opportunities with Sales, coordinating with Support and Engineering to resolve issues, collecting customer feedback for product improvement, and tracking success metrics to inform strategy
• • Filigran is a fast-growing, global, fully remote cybertech company founded in October 2022, trusted by over 6,000 organizations worldwide, dedicated to revolutionizing cyber threat management through open-source innovation and AI-powered solutions
• • The role offers the opportunity to develop deep expertise in cybersecurity customer success, collaborate across global engineering, product, and sales teams, and grow professionally in a values-driven culture centered on Cohesion, Openness, Responsibility, and Equity