Contractor Relations Specialist

AfterQuery Inc.

Job Overview

Location

San Francisco (Remote)

Job Type

Full-time

Full Job Description

📋 Description

• Oversee day-to-day expert support across all channels, owning queues, SLAs, and the quality of every interaction.
• Resolve disputes — payment questions, project level disputes, qualification decisions, account issues in a timely, consistent, and well-documented manner.
• Serve as the face of AfterQuery's support to our experts, setting the tone for how we communicate and building trust with our most valuable contributors.
• Report findings to the team: surface trends, recurring pain points, and dispute root causes to operations, product, and leadership, and help architect the solutions that eliminate them.
• Build and refine support playbooks, macros, escalation paths, and dispute-resolution policies as we scale from thousands to tens of thousands of experts.
• Partner with project operations and growth teams to get ahead of support volume when new projects launch.

🎯 Requirements

• 2–5 years in customer experience, customer support, or a contractor support/relations role — ideally at an expert network (GLG, AlphaSights, Guidepoint, etc.), a recruiting or talent marketplace, or a gig/contractor platform.
• Experience handling disputes or escalations directly, with sound judgment on when to hold policy and when to make it right.
• Exceptional written communication — clear, warm, and professional under pressure.
• Comfort with support tooling (Zendesk, Intercom, or similar) and enough spreadsheet fluency to report on volume, resolution time, and trends.

🏖️ Benefits

• Competitive salary and meaningful equity.
• As we scale, you’ll have the opportunity to shape the engineering organization and lead major technical initiatives.
• Strong team: Our founding team has experience from Citadel Securities, Meta, Google, Silver Lake, and Morgan Stanley — work alongside world-class engineers and researchers.

Skills & Technologies

REST

Remote

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AfterQuery Inc.

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About AfterQuery Inc.

AfterQuery is a data analytics platform designed to empower businesses with actionable insights from their data. It offers a user-friendly interface that allows users to connect various data sources, perform complex queries, and visualize results without requiring deep technical expertise. The platform focuses on democratizing data access, enabling teams across marketing, sales, and product development to make data-driven decisions. By simplifying the process of data analysis and reporting, AfterQuery aims to enhance operational efficiency and foster a culture of informed decision-making within organizations. Its core value proposition lies in making sophisticated data analytics accessible and efficient for businesses of all sizes.

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