Job Overview
Location
USA
Job Type
Full-time
Category
Customer Success
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As a Coordinator, Customer Experience at Goody, you will play a vital role in ensuring the support team operates efficiently by maintaining accurate knowledge resources, supporting BPO partners, and contributing to smooth day-to-day support operations—directly impacting customer satisfaction and team effectiveness.
- • Your daily responsibilities will include owning and updating help center articles, creating and refining support macros, serving as the primary internal resource for the BPO support team, assisting with ticket triage and support calls via Zoom, tracking and reporting key support metrics, and contributing to special projects and operational improvements.
- • You will join a fully remote, mission-driven Customer Experience team at Goody, a fast-growing modern gifting platform trusted by 64% of the Fortune 100, where collaboration across marketing, product, customer success, and operations is essential to delivering seamless support experiences.
- • In this role, you will develop expertise in CX operations, knowledge base management, cross-functional collaboration, and support analytics—gaining hands-on experience with CRM tools, AI-enabled support features, and BPO coordination while contributing to a company celebrated for its innovative gifting solutions and strong growth trajectory.
🎯 Requirements
- • 1–3 years of experience in a customer support, CX operations, or similar role
- • Strong writing skills with the ability to explain complex topics clearly and concisely
- • Experience maintaining a knowledge base, help center, or support documentation
- • Comfortable working with support tools and CRM systems (e.g., Kustomer, Zendesk, or similar platforms)
- • Experience with AI features/systems in support platforms
- • Highly organized with strong attention to detail
- • High EQ and ability to demonstrate empathy in customer interactions
- • Strong communication and follow-up skills, capable of managing multiple projects with urgency
- • Self-starter who can manage workload independently and proactively flag issues
- • Availability to work weekends (one day preferably Saturday) as part of regular schedule
- • Experience working with or coordinating BPO or outsourced support teams
- • Familiarity with gifting, e-commerce, or B2B SaaS products
- • Experience building training resources
- • Strong interest in supporting Goody’s mission to spread joy and ease in the gifting experience
🏖️ Benefits
- • 100% remote work
- • Group medical, dental, and vision coverage insurance (with opt-out benefits)
- • 401k
- • Stock options
- • Open PTO with a company-wide summer break
- • Paid parental leave benefits
- • Annual company offsite (past locations: Cabo, San Diego, Banff)
- • $100/month wellness reimbursement
- • $500 annual education stipend
- • Lots of Goodys!
Skills & Technologies
About Goody
Goody is a platform designed to help individuals and teams manage their personal and professional lives more effectively. It offers a suite of tools focused on task management, goal setting, and habit tracking, aiming to boost productivity and well-being. The platform provides features for creating to-do lists, setting reminders, and visualizing progress towards personal and team objectives. Goody emphasizes a user-friendly interface and aims to integrate seamlessly into daily routines, making it easier for users to stay organized, focused, and motivated in achieving their aspirations. It caters to individuals seeking self-improvement and teams looking to enhance collaborative efficiency.
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