Counsel, Commercial

Twilio Inc.

Job Overview

Location

Remote - Canada

Job Type

Full-time

Full Job Description

📋 Description

• Join Twilio Inc. as our next Counsel, Commercial, a pivotal role designed to support our rapidly expanding Go-to-Market Sales team. This position is crucial for managing the full lifecycle of complex enterprise sales deals, ensuring legal compliance, and fostering strong partnerships across the organization.
• As a key member of the commercial legal team, you will be instrumental in enabling Twilio's continued growth by providing expert legal counsel and strategic support to our enterprise sales force.
• You will take full ownership of the review, negotiation, and drafting of a wide array of legal agreements. This includes, but is not limited to, Master Services Agreements (MSAs), Professional Services Agreements (PSAs), Non-Disclosure Agreements (NDAs), and other critical commercial contracts that underpin our business relationships.
• A core responsibility will be to advise Twilio's internal clients on contract interpretation, negotiation strategies, and potential legal risks. Your ability to translate complex legal concepts into clear, actionable advice for non-legal stakeholders will be paramount.
• You will act as a champion for Twilio's mission, ethics, and integrity. This involves ensuring that all contractual activities and advice align with Twilio's compliance policies, protecting the company from undue risk, and adhering to all applicable local laws and regulations, all while staying true to Twilio's core values.
• A significant aspect of this role involves deeply understanding the context of our customers' positions and the specific needs of Twilio's internal clients. You will be expected to approach problem-solving with empathy, striving to find solutions that address issues from their perspectives and facilitate successful business outcomes.
• You will need to demonstrate a strong capacity for prioritizing and evaluating matters. At any given time, you will be responsible for assessing which legal issues and contractual negotiations require the most immediate attention, ensuring that critical deals progress efficiently.
• This role demands a pragmatic, business-oriented approach. You will be expected to provide entrepreneurial, quick-thinking advice that effectively balances legal risk with business reward, enabling Twilio to pursue opportunities with confidence.
• Your communication skills will be essential. You will need to articulate legal positions clearly and persuasively, both in writing and verbally, while maintaining a collaborative and open-minded demeanor to foster positive working relationships.
• The ability to manage a heavy workflow is critical. You will need to effectively triage incoming requests, set appropriate expectations with internal clients regarding timelines, and consistently deliver high-quality results in a timely and efficient manner.
• This position offers a unique opportunity to contribute to a dynamic, fast-paced technology company that is revolutionizing the communications landscape. You will be part of a globally distributed, remote-first team that values inclusion and collaboration.
• You will work closely with sales, product, and other internal teams to understand business objectives and translate them into legally sound and commercially viable agreements.
• Proactively identify potential legal issues and develop strategies to mitigate risks associated with new products, services, and business initiatives.
• Contribute to the continuous improvement of legal processes, playbooks, and standard contract templates to enhance efficiency and consistency.
• Stay abreast of relevant legal and regulatory developments impacting the technology and communications industries, particularly in areas relevant to SaaS and cloud-based services.
• This role is ideal for a lawyer who thrives in a collaborative environment, enjoys tackling complex challenges, and is passionate about supporting a high-growth sales organization.
• You will be empowered to make a tangible impact, directly contributing to the success of Twilio's commercial endeavors and reinforcing the company's reputation for excellence and integrity.
• The remote-first nature of this role, based in Ontario, British Columbia, or Alberta, Canada, offers flexibility while maintaining strong team connections and opportunities for occasional travel to foster relationships and participate in key meetings.
• Embrace Twilio's commitment to innovation, customer-centricity, and a positive, inclusive work culture. Your contributions will be vital in shaping the future of how the world interacts.

🎯 Requirements

• A strong academic record and a proven track record of success as a lawyer.
• Minimum of 5 years of experience in commercial transactions, with at least 3 years specifically focused on negotiating complex technology transactions (e.g., SaaS agreements).
• Demonstrated experience supporting a large, high-performing sales organization.
• Proven ability to structure, draft, and negotiate a high volume and broad range of commercial contracts, including Master Services Agreements, Professional Services Agreements, and Non-Disclosure Agreements.
• Exceptional ability to provide entrepreneurial, quick-thinking, pragmatic, and business-oriented legal advice that effectively balances legal risk with business reward.
• Must possess the ability to distill complex legal concepts into clear, understandable explanations for non-legal professionals, outlining issues and associated risks.
• Outstanding written and verbal communication skills, with a talent for advocating for positions while maintaining a collaborative and open-minded approach.
• Demonstrated capacity to effectively triage a heavy workflow, set appropriate expectations with internal clients, and deliver results efficiently.

🏖️ Benefits

• Competitive salary and bonus potential.
• Comprehensive healthcare coverage.
• Generous paid time off and wellness leave.
• Ample parental leave.
• Retirement savings program.
• Opportunities for professional development and career growth.
• Remote-first work environment with flexibility.

Skills & Technologies

Remote

$120k-150k

Degree Required

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Twilio Inc.

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About Twilio Inc.

Twilio Inc. provides cloud-based communications platforms that enable developers to integrate voice, messaging, video, email, and authentication into applications via APIs. Founded in 2008, the company offers programmable services for SMS, voice calls, WhatsApp, email, and IoT connectivity, serving enterprises, startups, and communication service providers globally. Twilio operates a pay-as-you-go model, allowing customers to scale usage without managing underlying telecom infrastructure. The company is headquartered in San Francisco, California, and trades on the New York Stock Exchange under the symbol TWLO.

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