Creator Community Program Manager (Contract)

📋 Description

• • Duolingo is on a mission to make education universally accessible and the best in the world. This ambitious goal is powered by a dedicated team that thrives on educating users, embracing experimentation, making data-driven decisions, and finding creative solutions to complex challenges. Joining Duolingo means immersing yourself in an environment of continuous learning, with daily opportunities to collaborate with world-class professionals on work that is both deeply meaningful and enjoyable. Be a part of our transformative mission to shape the future of education for hundreds of millions of learners globally.
• • As a Creator Community Program Manager (Contract), you will play a pivotal role in scaling and nurturing a vibrant creator community that produces high-quality, on-brand content for Duolingo. This role is crucial for ensuring the smooth day-to-day operations that empower creators and amplify Duolingo's message.
• • You will be the central point of contact for managing the operational aspects of our creator programs, ensuring seamless execution from onboarding to final content delivery and performance tracking.
• • This is a 4-month contract position, requiring approximately 30 hours per week, with a strong possibility of extension based on the program's success and impact.
• • Key Responsibilities include establishing and refining repeatable workflows for critical program elements such as creator onboarding, detailed content briefs, asset submission and review processes, and comprehensive performance reporting. Your efforts will bring much-needed structure to fast-paced programs without stifling the creative spirit of our partners.
• • You will lead the daily operational cadence of the creator program, meticulously managing content calendars, maintaining active creator pipelines, diligently tracking all deliverables, and ensuring timely content launches across various social media platforms.
• • A significant part of your role will involve close collaboration with our Legal department to manage creator contracts, secure necessary rights clearances, and define usage terms, ensuring all collaborations are compliant and well-documented.
• • You will also partner with the Accounting team to guarantee that creators are paid accurately and on time, fostering strong and reliable relationships within the community.
• • Continuous monitoring of creator sentiment and content performance will be essential. You will be responsible for sharing weekly insights derived from this data and supporting iterative improvements based on what proves most effective, translating these learnings into standardized templates and best practices for future campaigns.
• • Proactively identifying potential risks and establishing clear escalation paths will be critical for maintaining program stability. You will manage change effectively by communicating transparently with all stakeholders, including internal teams and external creators.
• • This role demands a proactive approach to identifying opportunities for growth and improvement within the creator community, ensuring Duolingo's brand voice and educational mission are consistently and effectively represented.
• • You will be instrumental in fostering a positive and productive environment for our creators, acting as a bridge between their creative output and Duolingo's strategic objectives.
• • The success of this role will be measured by the consistent delivery of high-quality content, the growth and engagement of the creator community, and the measurable impact of creator-led campaigns on Duolingo's overall marketing and user acquisition goals.
• • You will contribute to the development of a robust creator ecosystem that supports Duolingo's mission and expands its reach to new audiences through authentic and engaging content.
• • This position offers a unique opportunity to work at the forefront of creator marketing within a globally recognized educational technology company, making a tangible difference in how millions learn.
• • Your ability to manage multiple projects simultaneously, prioritize tasks effectively, and adapt to evolving campaign needs will be key to your success in this dynamic role.
• • You will be a key player in ensuring the Duolingo brand story is told compellingly and authentically through the voices of our diverse creator partners.
• • The role requires a blend of operational excellence, strong interpersonal skills, and a passion for community building within the digital content space.
• • Ultimately, you will help transform creator momentum into measurable business impact, driving awareness, engagement, and user growth for Duolingo's innovative learning platform.