Credit & Collections Analyst 1

📋 Description

• • Own and manage a portfolio of customer accounts to ensure timely collections and maintain healthy cash flow.
• • Monitor and respond to key customer-facing email aliases, ensuring all queries are resolved within defined SLAs.
• • Achieve monthly cash collection targets while maintaining high levels of customer satisfaction.
• • Ensure that accounts over 60 days past due remain below 3% of total outstanding receivables each month.
• • Provide transparent and honest communication with customers during collection activities, balancing firmness with empathy and professionalism.
• • Collaborate closely with internal teams and external stakeholders to identify, escalate, and resolve billing and payment issues.
• • Generate and deliver regular reports on the status of past-due accounts, collection progress, and outstanding issues.
• • Actively participate in process improvement projects to enhance efficiency, accuracy, and customer experience in credit and collections operations.
• • Maintain a customer-first approach in all interactions, ensuring service quality remains high even under pressure.
• • Adapt quickly to changing priorities in a fast-paced environment, shifting between granular details and broader financial objectives.
• • Reconcile financial data accurately and consistently, demonstrating strong attention to detail and analytical skills.
• • Contribute to a culture of continuous improvement by identifying inefficiencies and proposing actionable solutions.
• • Uphold Twilio’s values by demonstrating integrity, accountability, and a commitment to excellence in every task.