Job Overview
Location
US - Remote
Job Type
Full-time
Category
Product Marketing Manager
Date Posted
April 16, 2026
Full Job Description
📋 Description
- • The Credit/Collections Support 2 role at WEX Inc. supports the Factoring team by managing customer accounts with outstanding balances, ensuring timely resolution of inquiries and disputes while maintaining accurate records and documentation.
- • Day-to-day responsibilities include contacting clients by phone to discuss overdue payments, providing invoice copies, researching and processing customer disputes, building and maintaining customer relationships, performing account reconciliation and payment research, achieving portfolio-related goals and metrics, and maintaining organized customer files.
- • WEX Inc. is a leading global provider of payment processing, information management, and fleet card solutions, recognized as a Great Place To Work-Certified company that values innovation and exceptional client service.
- • In this role, you will develop expertise in credit and collections processes, strengthen communication and problem-solving skills, gain experience with financial systems and documentation, and contribute to team goals while building a foundation for career growth in financial operations or customer support.
🎯 Requirements
- • 1-2 years of previous experience in customer service, accounts receivable, or collections
- • Attention to detail with the ability to thrive in a fast-paced, dynamic environment, working both independently and collaboratively
- • Proficiency with Microsoft Office and Google Suite
- • Previous experience with account reconciliation
- • Bachelor’s Degree or equivalent work experience in lieu of a degree
🏖️ Benefits
- • Comprehensive health, dental, and vision insurance plans
- • Retirement savings plan with company matching
- • Paid time off and health savings account (HSA) options
- • Tuition reimbursement and flexible spending accounts (FSA)
- • Life and disability insurance coverage
- • Additional perks supporting personal and professional well-being
About WEX Inc.
WEX Inc. is a global commerce platform headquartered in Portland, Maine, providing payment processing and business solutions across fleet, travel, and healthcare sectors. Founded in 1983, the company offers fuel cards, corporate payments, virtual cards, and benefits administration technology that simplifies complex transactions, enhances security, and delivers data-driven insights for businesses of all sizes. WEX serves customers in North America, South America, Asia-Pacific, and Europe, enabling efficient fleet operations, streamlined travel booking, and improved healthcare benefit management through innovative payment systems and software.
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