CS Implementation Consultant | Indago

📋 Description

• • Embark on a dynamic career as a CS Implementation Consultant with Indago, a pivotal role within Epicor Software Corporation, where you will be instrumental in guiding clients through successful software implementations. This position offers a unique opportunity to leverage your expertise in warehouse management systems (WMS) and potentially Epicor Indago software to deliver high-quality outcomes for our diverse clientele.
• • As an Implementation Consultant, you will take ownership of critical implementation tasks, ensuring that projects are executed efficiently and effectively. You will collaborate closely with Project Managers, providing essential support by meticulously organizing and controlling project tasks. This role demands a proactive approach to identifying and mitigating project issues and risks, with a clear mandate to communicate recommended directions to the Project Manager to maintain project momentum and success.
• • A key responsibility will be to ensure that all project deliverables are completed on time and within scope. This requires anticipating potential conditions that could impact estimates or project budgets, allowing for timely adjustments and proactive problem-solving. You will be expected to meet defined utilization targets, a measure of your contribution to client engagements, while consistently delivering implementation outcomes that exceed expectations and foster strong client relationships.
• • Your success in this role will be underpinned by a strong functional knowledge across modules aligned with your certification track. This expertise will enable you to provide insightful guidance and robust solutions to clients, addressing their unique business challenges and optimizing their use of Epicor software.
• • You will have the autonomy to work independently on smaller implementation projects, demonstrating self-sufficiency and strong task management capabilities. Simultaneously, you will engage in collaborative efforts with cross-functional teams, sharing knowledge and contributing to a cohesive project environment. This blend of independent work and teamwork is crucial for navigating the complexities of software implementation.
• • The role involves direct interaction with customers, requiring a customer-centric mindset and exceptional communication skills. You will be responsible for understanding client needs, translating them into actionable implementation plans, and ensuring their satisfaction throughout the engagement. Your ability to build rapport and trust with clients will be paramount to the success of each project.
• • Beyond project execution, you will contribute to the continuous improvement of our implementation methodologies. By sharing insights gained from client engagements, you will help refine our processes, tools, and best practices, ensuring that Indago remains at the forefront of implementation excellence.
• • This position is ideal for individuals who are results-oriented, self-motivated, and possess a strong desire to contribute to the success of a leading enterprise software company. If you thrive in an environment where you can make a tangible impact, manage your own workload effectively, and continuously develop your skills, this role offers a compelling career path.
• • The opportunity to work remotely within the US provides flexibility and work-life balance, allowing you to contribute your talents without geographical constraints. This role is a gateway to professional growth within Epicor, a company dedicated to creating a world of better business through innovative technology and a supportive team environment.
• • You will be a key player in helping businesses stay future-ready by connecting people, processes, and technology. Your work will directly contribute to the resilience and efficiency of global supply chains, making a real-world impact on essential businesses that drive the economy.
• • Embrace the challenge of delivering exceptional client service, driving project success, and advancing your career in a company that values its employees and invests in their development. This is more than just a job; it's an opportunity to shape the future of business solutions.