Customer Account Executive, EMEA

Ironclad Inc.

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• Manage a customer book of business to drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities, and positioning solutions to maximize customer value.
• This role will focus on renewals, cross sell, upsell and churn reduction.
• Execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation, negotiation, and close.
• Collaborate cross-functionally with Solution Engineers, Customer Success, Implementation, Support and Product teams to ensure seamless execution, customer satisfaction, and long-term partnership success.
• Maintain accurate forecasting and pipeline hygiene in sales tools, and regularly report on progress toward individual and team targets.
• Continuously sharpen your sales skills and deepen your product knowledge by staying current on Ironclad’s capabilities and developing a strong understanding of the outcomes our customers are striving to achieve.
• Ideal candidate will be very organised, disciplined in daily and weekly outputs and have strong prioritisation skills to juggle a large book and identify key opportunities.
• Manage a book of 50-100 accounts ranging from $25K in spend to $210K.
• You’ll need to have executive presence and experience with managing multiple stakeholders across Legal, procurement and sales with a strong experience on multithreading to grow and expand deals.

🎯 Requirements

• At least 3-4 years of account management or new business full sales experience, ideally in B2B SaaS.
• You’ve sourced and sold deals in the $25k-$250k ARR range and have experience running a full sales cycle on your own.
• You’re AI forward and consistently learning how to optimise your day to day with a large book of business.
• Comfort with basic sales tools and ability to utilize internal systems to surface upsell and cross sell opportunities within your book of business.
• Excellent communication skills, and persistent follow through on commitments to our customers.
• Strong value selling experience, Command of the message or MEDDPICC/MEDDICC strongly desired.
• Strong project management skills and the ability to manage complex deal cycles.
• Self-sufficient with a strong internal sense of urgency.
• Comfortable with commercial negotiation and willingness to iterate selling style as needed.

🏖️ Benefits

• Private Medical & Dental insurance, covered at 100% for you and dependents.
• Life assurance and Income Protection.
• Generous leave policies, including parental leave, medical leave, and compassionate leave.
• Family-forming support through Maven for you and your partner.
• Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use.
• Standard pension contribution scheme.
• Regular team events to connect, recharge, and have fun.
• And most importantly, the opportunity to help build the company you want to work at.

Skills & Technologies

Hybrid

$25k-250k

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Ironclad Inc.

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About Ironclad Inc.

Ironclad provides cloud-based contract lifecycle management software that helps legal, procurement, sales and HR teams create, negotiate, approve, sign, store and analyze contracts. Its no-code workflow builder automates approvals, renewals, and compliance checks while integrating with CRM, e-signature and cloud storage platforms. The platform offers AI-powered clause analysis, obligation tracking and analytics dashboards that surface contract data to drive business decisions. Enterprises use Ironclad to reduce cycle times, ensure regulatory compliance and gain visibility into contract portfolios.

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