Customer Activation | Partnerships

Ramp Business Corporation

Job Overview

Location

New York, NY (HQ)

Job Type

Full-time

Full Job Description

📋 Description

• Partner Relationship Management: Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital.
• Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges.
• Drive Partner Enablement and Customer Activation: Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products.
• Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale.
• Collaborate with cross-functional teams to identify and address customer pain points and develop solutions to drive growth.
• Develop and execute strategies to drive customer adoption and retention.
• Analyze customer data to identify trends and areas for improvement.
• Develop and deliver regular reporting and insights to stakeholders.
• Identify and prioritize opportunities to drive customer growth and retention.
• Develop and execute plans to address customer challenges and drive growth.
• Collaborate with internal stakeholders to develop and implement customer success strategies.
• Develop and deliver training programs to ensure customer success.
• Collaborate with internal stakeholders to develop and implement customer success metrics.
• Develop and deliver regular reporting and insights to stakeholders.

🎯 Requirements

• Minimum 3 years of experience in customer success, partnerships, account management, or product operations experience.
• Familiarity with partner ecosystem operations.
• Exceptional project management and time management.
• Excellent verbal and written communication.
• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed.
• Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively.
• Proven track record of exceeding quota and/or outperforming key target metrics.
• Ability to anticipate customer needs and position product solutions accordingly.
• High adaptability and ability to thrive in a fast-paced environment.

🏖️ Benefits

• Flexible PTO.
• Centralized home-office equipment ordering.
• Health and wellness stipend.
• Budget for intra-office travel.
• Weekly coffee stipend.

Skills & Technologies

Onsite

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Ramp Business Corporation

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About Ramp Business Corporation

Ramp Business Corporation provides corporate finance automation software that combines corporate cards, expense management, bill payments, accounting integrations and procurement controls into one platform. The company issues physical and virtual cards, captures receipts via OCR, enforces spend policies, and offers real-time analytics to reduce costs. Founded in 2019 and headquartered in New York City, it serves businesses from startups to large enterprises, focusing on replacing legacy expense systems with automated workflows. Ramp earns interchange revenue from card transactions and subscription fees from its software suite.

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